How to build and invest in marketplace startups with Grace Gong

Grace Gong invited me to her podcast. We discuss:  

  • Creating a better marketplace platform 
  • Making better investments in marketplace platforms 
  • Mastering your investment thesis as a VC, selling your company to (other) investors 
  • Taking 1 action will make your life better 

In addition to the embeded player, you can also listen to the podcast on:

FJ Labs’ Investment Strategy

FJ Labs’ investment approach stems from its roots (read The Genesis of FJ Labs). FJ Labs is the extension of Jose’s and my angel investing activities. We scaled our activities and processes, but we did not change the strategy.

Most venture capital funds have very well-defined portfolio construction. They invest the funds they raised over a specific period, in a specific type of company, in a specific number of companies, investing a specific investment amount, at a specific stage, in a specific geography. These funds lead rounds and the partners take board seats. They reserve a certain amount of capital for follow-ons and typically do follow-on. Fund rules are such that subsequent funds cannot invest in the companies from the prior fund. The fund does extensive due diligence and invests in less than 7 deals per year.

A typical $175 million dollar VC fund may look like this:

  • US only
  • Series A focus
  • B2B SAAS companies only
  • Invests $5-7M Series A lead checks
  • Targeting investing in 20 companies over a 3-year period
  • 40% of the capital reserved for follow-ons
  • Follow-on in most of the portfolio companies
  • Partners take board seats
  • Investments take 2-4 months from first meeting

FJ Labs does not operate this way. As we did when we were angels, we evaluate all the companies in our pipeline, and we invest in those we like. We decide whether we invest or not based on two 60-minute calls over the course of a week or two. We do not lead, and we do not take board seats. In other words, you could say we invest at any stage, in any geography, in any industry with extremely limited due diligence. Those are the very words that scared away institutional investors and made us think we would never raise a fund.

Given this “strategy,” you might expect that our portfolio composition would vary dramatically over time. In fact, it has been very consistent over the years. There are several reasons for this.

  1. The number of deals we evaluate weekly has been remarkably consistent over the years

I will detail how FJ Labs gets deal flow in a subsequent blog post. But to give you a sense of scale, we receive over 100 investment opportunities every week. However, we do not evaluate all of those. Many are clearly out of scope: hardware, AI, space tech, biotech, etc. without a marketplace component. Many others are too vague: “I have a great online investment opportunity; do you want to receive a deck?”

If you do not make the effort to realize we focus on online marketplaces and include enough information for us to evaluate whether or not we want to dig further into the deal, we will not reply or follow-up.

On average, we evaluate 40-50 deals every week. In 2019 for instance, we evaluated 2,542 companies which averages out to 49 per week.

2. The percentage of deals we invest in has been largely constant

There is a lot of specificity that goes into “we invest in companies we like.” We have extremely specific evaluation criteria and investment theses that we keep refining. I will detail those in subsequent blog posts. While we invest in every industry, in every geography and at every stage, we do have a specificity: we invest in marketplaces.

Over the years we have been investing in around 3% of the deals we evaluate. In 2019 for instance we made 83 first time investments. In other words, we invested in 3.3% of the 2,542 deals we evaluated.

3. The distribution of deals we receive is not random and consistent over time

In general, there are many more pre-seed and seed deals than Series A and Series B deals. In turn there are more Series A & B deals than later stage deals. On top of that, because are known as angel investors who write relatively small checks, we receive disproportionately earlier stage deals that later stage deals. As a result, most of our investments are seed stage or earlier though the number of Series A has been increasing in recent years.  

4. While we evaluate deals from any country, we have specific preferences

While we are global investors, we are New York based and most of the marketplace innovation is coming out of the US. As a result, most of our deal flow comes from the US and most of our investments are in the US. At the same time, Jose lives in London and I am French, so we get a lot of European deal flow. Given OLX’s global footprint, I am also very visible in many emerging markets.

While we evaluate deals in all countries, when we look at startups in emerging markets, we focus on large markets that have more robust venture ecosystems and financial markets. These days this mostly means Brazil and India. That is not to say we will never invest in smaller markets. We invested in Rappi in Columbia, Yassir in Algeria and Lori Systems in Kenya for instance, but the bar to us investing is a lot higher.

The main issue in smaller emerging markets is the lack of Series A & B capital and the lack of exits. There are rich locals that will angel invest in almost every country in the world. Also if you break out, which typically means over $100 million in revenues and $100 million in valuation, US global funds like Tiger Global will find you to invest (at what would typically be a Series C) wherever you are located.

However, most smaller markets do not have Series A & B investors making it ridiculously hard for companies to get from seed to breakout status, especially if the domestic market is small. Worse there are few exits for those companies, even the successful ones, because the countries they are in are not in the priority list for the large global acquirers.

To date 58% of our investments have been in the US and Canada (mostly the US), 25% in Europe, 6% in Brazil, 2% in India and all other countries combine account for 9%.

Beyond this, we have a few other guiding principles.

A. We focus on marketplaces

My fascination with marketplaces stems from my early fascination with economics. I discovered Adam Smith and David Ricardo in my teens. Their work resonated with me because it explained how the world was structured better than anything else I encountered. This is why I studied economics at Princeton, which further grew my interest in market design and incentive systems.

When I graduated in 1996, I did not think it would lead to anything practical. As a shy, introverted 21-year-old I went to work for McKinsey for two years. Even though I wanted to be an Internet entrepreneur, I felt McKinsey would be the equivalent of business school, except they paid me. Two years later I felt I had learned what I came to learn and was ready to venture into the world of entrepreneurship.

As I started thinking through ideas of companies I could build, I realized many were not appropriate for an inexperienced 23-year-old. Building Amazon-type companies required managing complex supply chains. Etrade type companies required obtaining brokerage or banking licenses. Most ideas were also massively capital intensive. When I ran into the eBay website, it was love at first click. I immediately recognized the extraordinary amount of value that could be created by bringing transparency and liquidity to the previously opaque and fragmented markets for collectibles and used goods that were mostly traded in garage sales offline. I also realized how capital efficient the model would be as it unleashed powerful network effects with ever more buyers bringing every more sellers who in turn bring every more buyers. Moreover, I knew I could build it. Building a site like eBay has its own complexity in terms of solving the chicken and egg problem of figuring out what to start with and how to monetize, but it was the type of complexity that I felt perfectly suited to deal with.

I founded Aucland, a European online auction site, in July 1998. I ended up building it into one of the largest online auction sites in Europe before it merged with a publicly traded competitor, QXL Ricardo. Funnily enough they were much later acquired by Naspers (as OLX would eventually also be). While running Aucland, I was introduced to a group of Harvard and Stanford grads by a McKinsey colleague. I confirmed their belief they should launch an eBay-like site in Latin America and agreed to provide them with the technology and business plan to do so. Deremate was born and became one of the leading auction sites in Latin America until it merged with MercadoLibre prior to its IPO.

I loved building Aucland. I loved the nuance of matching supply and demand on a category by category basis and building a real community of users. After the Internet bubble popped, I built Zingy, a ringtone company, because I wanted to be an entrepreneur and felt I could build a profitable and successful startup in a world with no venture capital. However, it was not true love. It was a means to an end. I made it profitable, grew it to $200M in revenues before selling it for $80M. I could now return to marketplaces.

In the intervening years I had seen both the rise of Craigslist and the first vertical marketplaces like Stubhub and Elance (now Upwork). I was excited to build OLX. It was the company I was meant to build. It’s what Craigslist would be if it was run well: mobile first with fully moderated content, no spam, scam, prostitution, personals and murders, catering to women, who are the primary decision makers in all household purchases. It now serves over 350 million users every month in 30 countries in mostly emerging markets where it is part of the fabric of society. It allows millions of people to make a living and improves daily lives while being free to use.

OLX allowed me to further my craft and further fall in love with the beauty and elegance of marketplaces. As I was busy running OLX with its hundreds of employees around the world, I decided to focus on marketplaces as an angel investor as I felt uniquely positioned to make rapid investment decisions.

This specialization created its own network effect. Becoming well known as a marketplace investor improved my deal flow in marketplaces, improved my pattern recognition and allowed me to develop more robust thesis and heuristics. As FJ Labs evolved from Jose and my angel investing activities, we simply kept going down the marketplace path we were already on.

In 2020, marketplaces remain as relevant as ever. We are still at the beginning of the technology revolution and marketplaces will have a significant role to play in the decade to come and beyond.

B. We decide quickly and transparently

As an entrepreneur I always hated how slow the fundraising process was and how time consuming it was. Weeks go by between meetings with venture capitalists if only because they use time as an element of due diligence. Entrepreneurs must be very thoughtful about running a tight process in order get term sheets at the same time to create the right amount of FOMO. Entrepreneurs rarely know where they stand. VCs who are not interested may just ghost them or be terribly slow rather than outright pass on the investment to preserve the optionality of changing their mind.

It drove me nuts as an entrepreneur and I decided to do the opposite as an angel. I opted for radical transparency and honesty. Because I was so busy running the day to day operations of OLX, I devised a strategy to evaluate startups based on a 1-hour call. On the 1-hour call or meeting I would tell the entrepreneurs if I was investing and why. In 97% of the cases I passed on the opportunity and would tell them what would need to improve to change my mind.

We did not change the process much for FJ Labs, though we refined it in a way that allows us to evaluate more deals and be more scalable. Most startups are first reviewed by a FJ team member who presents their recommendation on our Tuesday investment committee meeting. If warranted Jose or I take a second call after which we make our investment decision. In other words, entrepreneurs get an investment decision after at most 2 calls over 2 weeks. If we choose not to invest, we tell them why and what would need to change for us to change our mind.

If I am on the first call, I still often make the investment decision at the end of the meeting to the shock of the entrepreneur. I find it normal. After all we have clear investment heuristics and strategy and stand by our beliefs. I love clarity of purpose and thought.

C. We do not lead deals 

As angels we did not lead deals. When we started FJ Labs it never occurred to us to become traditional venture capitalists and to lead deals. We prefer meeting entrepreneurs, hearing their crazy ideas, and helping them realize those dreams. This allows us to avoid the legal and administrative work that comes from leading deals.

Moreover, as angels we always saw VCs as our friends. We established strong relationships with many of them and started organizing regular calls to share deal flow. Our approach was super successful, and it did not make sense to change it. Leading deals would mean competing with VCs for allocation. There are many amazing deals we would not be able to participate in or be invited to. No one in their right mind would pick us over Sequoia if we were the type of VC that led deals. The beauty is that with current approach entrepreneurs do not need to pick. They can get both the lead VC of their choice and us. Right now, we invest in almost every company we want to, and we love it!

D. We do not take board seats

In a way not taking board seats is the natural consequence of not leading, but we have fundamental reasons for not wanting to sit on boards. Objectively an investor cannot be on more than 10 boards effectively which is not compatible with our highly diversified approach. Worse, I observed that the companies that are failing end up needing way more work and time. In other words, you end up allocating all your time to help the companies going from 1 to 0  and almost none of your time on the companies that are doing the best and are going from 1 to 100. Instead you should be ignoring the companies going from 1 to 0 and spending your time thinking how to create the most value for your rocket ships.

There is also a certain formality and rigidity to board meetings that prevent them from getting to the heart of the matter. Both as an entrepreneur and an investor the most meaningful strategic discussions I ever had were informal 1 on 1 coffee chats rather than formal board meetings. I have been told countless times that the conversation I had with an entrepreneur was the most meaningful they ever had.

Note that not taking board seats does not mean we are merely passive investors. The value we provide takes a different form.

E. Our main value add is to help with fundraising, with offline advertising and to think through marketplace dynamics

Many funds with billions of assets under management have fully fledged platform teams with lots of venture partners. They have headhunters and experts in various areas to help portfolio companies. We do not have the resources to do all those things. Instead we decided to focus on three differentiated ways of helping.

First and foremost, we help startups raise. We either help them complete their existing round or raise future rounds. Ultimately, FJ Labs is not setting the terms of the round. We just want the companies we love to get funded. We do deal flow sharing calls with around 100 VCs every 8 weeks covering almost every stage and geography. We have a tailored approach where we present the right VCs to the right startups. The VCs love it because they get differentiated tailored deal flow. The entrepreneurs love it because they get meetings with top VCs. We love it because the startups we care about get funded.

Prior to the entrepreneur going out to market, we try to do a catch-up call to give them feedback on where they stand and review their deck and pitch. When we feel they are ready, we make the relevant intros.

We can also help think through marketplace dynamics. Should you start with the supply or demand side? How local should you be? Should the rake be 1%, 5%, 15% or 50%? Should the rake be taken on the supply side or the demand side? Should you provide extra services to one side of the market? We see so many marketplaces that we have developed a lot of pattern recognition and can help think through core strategic issues.

Lastly, we can help portfolio companies with their offline advertising, especially TV advertising. William Guillouard, one of our Venture Partners was Chief Marketing Officer at OLX where we spent over $500 million in TV advertising. We developed methods to run TV campaigns the way we run online campaigns with attribution models and LTV to CAC analysis. In several cases, we successfully scaled companies rapidly though TV with better unit economics than through Google and Facebook. Obviously, this only applies to a small subset of portfolio companies which are mass market, have good unit economics and enough scale to justify trying TV, but for those companies it can be game changing.

F. We have set check sizes by round

We do not want to be competing for allocation with traditional venture capitalists. We see ourselves as a value-added small co-investor alongside them and we want them to want to invite us to their best deals. This puts maximum check sizes we can deploy at every stage, especially seed stage. In a typical $3M seed round, the lead invests $1.5-2M. To be right-sized relative to the lead, we currently invest $390k at seed. We could probably deploy a bit more capital at each stage and might slightly increase our check sizes in the future if our fund gets a bit larger, but our investment size will always be small relative to that of the lead.

In pre-seed there are often no funds investing. Rounds are often made up of a group of angels. In this case, we may very well be the largest investor with our $220k investment, but we just consider ourselves to be one of the angels rather than a real lead.

We also invest $220 “fliers” in companies we find compelling but are not comfortable investing our standard allocation. We do this for a variety of reasons. Perhaps the valuation is a bit high, the unit economics not quite proven or the startup is in a business we find interesting but do not know much about.

You can find our current standard allocations below.

G. We evaluate follow-ons on a standalone basis

The clear Silicon Valley motto is you double down on your winners regardless of price. We take objection to the second part of that statement. We have always been thoughtful about valuation and it has served us well. As I will  detail in a subsequent blog post on FJ Labs’ evaluation criteria if we feel a startup’s valuation is too high relative to traction we do not invest even if we love the entrepreneur and business they are in.

We evaluate follow-ons as though it was the first time we were investing in the business. To keep the evaluation objective, a different team member from the one who made the original investment recommendation does the analysis. The question we try to answer is the following: knowing what we now know about the team and business, would we invest in the company at this valuation?

Depending on how strongly we feel about the answer to that question we try to do super pro-rata, pro-rata or merely pass on the investment. In the last few years, as more funds moved to later stages, we often felt our best companies became overvalued and we did not follow on at those later stages. To date, we followed on in 24% of our investments.

Also, given our fund size, we often cannot afford to do our pro-ratas as they would represent most of the capital deployed. Worse given our small ownership percentage as the companies become later stage, we start losing information rights and no longer have visibility into how well the company is doing. As a result, when we feel the price is right, we sometimes sell 50% of our position in secondary transactions, typically selling to the lead VCs when a round is happening.

In a way we are doing the exact opposite strategy of Silicon Valley: we sell our winners rather than double down on them. This explains why our realized IRR is so high. Part of the reason we seek secondaries is driven by our business model. Contrarily to large funds, we do not live from fees. We just reached our break-even point with FJ Labs. After years of having to subsidize our cost structure with millions of out of pocket investment, the management fees we collect now cover our expenses. However, we still have a way to go. Jose and I are not paying ourselves or reimbursing our expenses.

Our business model is different. We make money from exits. We need the capital from successful exits to keep investing in new startups because we represent such a large percentage of the capital deployed. To date we represent $114 million of the $284 million deployed. We cannot afford to wait a decade for the final exit because we want to continue investing at the rate we have been investing.

As you can imagine such secondary exits are only available in the absolute best companies. No one is interested in buying out positions in companies that are not doing well. Even in the best companies, we can only sell because we own small positions and are not on the board. There is no real signal coming from our willingness to sell other than our need for liquidity. In fact, we are often asked to sell as a favor rather than us seeking to sell. For instance, Andreesen, Greylock and Sequoia may all want to invest in a company at the Series B. The entrepreneur loves all 3 and does not want them to fund a competitor. The funds want at least 15% ownership each. The entrepreneur does not want 45% dilution. They do a primary round for 30% and organize a secondary for the rest. They ask us if we would mind selling part of our position in the secondary as a favor to get the round done.

We thought long and hard about how much we should sell in these situations. In the end we opted for selling 50%. It provides us with liquidity and a great exit, while preserving lots of upside if the company does amazingly well. Our fund multiple would be higher if we held until the end, though our IRR would be lower. However, considering we essentially redeploy all the capital that we obtain from the exit into earlier stage companies where we feel there is more upside, our real multiple and IRR is higher when we pursue the secondary when you consider the return we get from the redeployment of the capital.

H. When the fund runs out of money, we just raise the next fund and follow-ons happen from the next fund

We do not follow traditional portfolio construction. The portfolio is just the sum of the individual investments and follow-on investments we make. The construct is completely bottoms-up. We just deploy the capital we have and when we run out of capital, we raise the next fund. We do modulate the investment sizes to make sure each fund is deployed over 2 to 3 years, but that is the extent of it.

Given that we do not know whether we are going to follow-on, and we only follow-on in 24% of the cases, it does not make sense to reserve capital for follow-ons. Also, many of the follow-ons fall outside the 2 to 3-year capital deployment range of a fund. As a result, we told our LPs we would do follow-ons from whatever fund happens to be investing when we make the follow-on investment decision. We also tell them to invest in every fund to have the exact same exposure we do.

Note that we would not sell the position from one fund to another. There is only one investment decision: we are investing, holding, or selling.

I. If you were successful for us in the past, we will back you in your new startup even if It is not a marketplace

We stick by the founders who do right by us. At this point we backed around 1,400 founders in 600 companies. 200 of them had exits and half of them were successful. Many of the successful founders went on to build new companies. For instance, this is how we ended up investing an Archer (www.flyarcher.com), an electric VTOL aircraft startup. We backed Brett Adcock and Adam Goldstein in their labor marketplace startup Vettery which was sold to Adecco. We were excited to back them in their new startup despite our lack of domain expertise in electric self-flying aircrafts.

In summary, while we do not have a set number of deals, stage or geography we intend to invest in every year, things play out such that we end up having an investment strategy that can be summarized as follows:

  • Pre-Seed / Seed / Series A focus
  • Set investments sizes per round that average to $400k
  • Marketplace focus (70% of the deals)
  • Global investors but with most of the deals in the US, followed by Western Europe, Brazil and India respectively
  • 100+ investments per year
  • Investment decision 1-2 weeks after the first meeting
  • We evaluate follow-ons on a standalone basis and follow-on on average in 24% of investments
  • We do not reserve funds for follow-ons. We invest from whatever fund we happen to be deploying at the time of the investment
  • We do not lead rounds
  • We do not join boards
  • We help portfolio companies fundraise

To give you a sense of scale, our latest $175M fund will probably have over 500 investments. What is interesting is that while we did not do any modeling or portfolio construction, this highly diversified strategy seems to be by far the most effective. There is a very thoughtful paper by Abe Othman, head of Data Science at AngelList that suggests that at seed the best strategy is to invest in every “credible” deal. It’s born out by Angelist’s performance analysis for LPs that clearly finds that “having investments in more companies tends to generate higher investment returns. On average, median returns per year increase 9.0 basis points and mean returns per year increase 6.9 basis points for each additional company that an LP is exposed to.”

Our returns lead credence to the theory. As of April 30th, 2020, we invested $284 million in 571 startups. We had 193 exits with a 62% realized IRR. I suspect that diversification works well for several reasons:

  • Venture returns follow a power law rather than a normal Gaussian distribution curve. It is essential to be in the companies that generate all the returns. Investing in more companies increases the probability that you hit the winners.
  • Investing in more companies increases your profile as an investor, which in turn improves your deal flow. This is further strengthened if you establish a brand as the must have investor for a given category as we have in marketplaces.
  • Evaluating more companies gives you more data to build pattern recognition to improve your investment criteria and thesis.

The beauty of our strategy is that it is organic and bottom’s up. We evolve it over time as we observe conditions evolving whether they at the macro level, the venture capital industry or in technology specifically. For instance, a decade ago, we used to invest a lot in Turkey and Russia. After Putin invaded Georgia and annexed Crimea, and after Erdogan was elected in Turkey, we stopped investing in both countries as we correctly surmised that venture capital and exits would dry up. Likewise, before February 2018, we did not invest in pre-seed, often pre-launch companies. However, venture capital firms kept increasing their fund sizes. To deploy larger amounts of capital, those funds moved to later stages pushing up valuations at those stages as more capital was chasing the same number of deals. We felt it made sense to be contrarian and to move to earlier stages where capital was drying up. After seeing an increasing number of B2B marketplaces where the marketplace picked the supplier for the demand side, we evolved our marketplace investment thesis.

It is going to be interesting how our strategy is going to evolve in the coming years. For instance, I can imagine a future where we differentiate our early stage strategy from our later stage strategy and create separate funds for those opportunities. Time will tell, all I know is that it is going to be fun!

BOLD Series: The Future of Marketplaces

I was invited to share my vision on the future of marketplaces for the BOLD Awards.

I cover:

  • Why we are still at the beginning of the technology revolution
  • Why marketplaces are amazing
  • Why we are still at the beginning of the marketplace revolution
  • Our 3 online marketplace theses
  • Trends in food
  • Trends in real estate
  • Trends in cars
  • Trends in labor marketplaces
  • Trends in construction and home services
  • Trends in online lending
  • Q&A

20 Minutes from the Future

I had an interesting conversation with Andrea Dusi. We discussed:
• The role of startups during the pandemic.
• Why don’t we invest much in Italy and in general in smaller markets?
• What can governments do to foster a successful startup ecosystem?
• Why now is an amazing time to start a startup?
• What are the most promising sectors to create a startup now?
• The future of food
• Why FJ Labs’ IRR is so high?
• Prospects for climate tech
• How to reform education to foster entrepreneurship?

The Genesis of FJ Labs

I was about to start a series of posts on marketplaces covering how FJ Labs gets its deal flow, how we evaluate startups and our current investment thesis when I realized I had to start with the genesis of FJ Labs and our investment philosophy as they are intricately related.

I have always been both an entrepreneur and an angel investor.

FJ Labs is a hybrid venture fund and startup studio that allows me to scratch both my entrepreneurial and investing itches. It is not a given that entrepreneurs should also be investors, especially at the same time. Somehow that has always been true for me. It started back in 1998 when I built my first venture backed startup. By virtue of being a visible consumer Internet CEO, other entrepreneurs started approaching me for advice and investment.

I wondered if it would be distracting from my core mission to be investing in other startups, but I realized I was meeting many entrepreneurs to try to help them anyway and this only aligned me with them. I was literally putting my money were my mouth was. Besides, I loved hearing their ideas and struggles while trying to be helpful. If anything, I felt it made me a better entrepreneur as I kept my fingers on the pulse of the market and understood the latest trends and approaches.

Given that I was pressed for time and had little capital and experience, I used the same selection criteria I used at that time for myself to evaluate their businesses simply layering on my perspective on the entrepreneur and the deal terms.

Early angel investing

In the 1998-2000 period, I invested in 7 startups. One failed after a few months. In 2001, if you asked me how the portfolio was doing, I would have told you all were bound to fail. I was shocked years later to be contacted by an investment banker asking me for my banking information because one of them was going public. Eventually I had successful exits on 6 out of the original 7! I had gotten lucky thanks to the grit, tenacity and staying power of this original batch of founders.

I did not invest again until 2004. My original startup had not been the success I expected it to be and tech entered a nuclear winter where no capital was available. I had to reserve what little capital I had for my second startup, Zingy. I started investing again after I successfully sold Zingy in 2004, especially as I was itching to get back to marketplaces.

Unique angel investing approach

As OLX started growing in traction and visibility, other entrepreneurs started once again reaching out for investment. Given how busy I was running OLX, which at that time had hundreds of employees, and hundreds of millions of unique visitors a month in 30 countries, I decided to focus on marketplaces as I felt I could evaluate them rapidly. I came up with a strategy to evaluate startups based on a one-hour call and started investing.

I opted for radical transparency. On the 1-hour call or meeting I would tell the entrepreneurs if I was investing and why. In 97% of the cases I passed on the opportunity and would tell them what would need to improve to change my mind.

As an entrepreneur I hated that VCs never told me where I stood. Many times, they knew they did not want to invest, but did not want to say so to preserve optionality. I also hated how they dragged out the investment decision process both to see how we performed during that time and to get consensus within their firm. I also abhorred how they would take weeks to reply to emails if they deigned replying.

I am sure this frustration is related to my personality type. I hate indecisiveness. It drives me crazy when people hedge when they talk. I love clarity of purpose and thought. If an entrepreneur and idea resonate, I owe it to them to invest and not drag the process.  

In that period, 2004-2012, I did not have an investment thesis. I did no outbound. I did not have a specific number of investments I wanted to make. I merely reviewed all the inbound deals and invested in whatever struck my fancy. On average I tried to invest $100k in each startup, but I did not have a minimum ownership threshold. If less was available, I invested less. It led to a large variation in the number of investments as some years I was more inspired than others, but in general I was investing in 10-25 startups per year so rapidly became known as a “super-angel.”

It is funny that most people saw me as an investor rather than an entrepreneur because my name would more often be associated in the press and Techcrunch with investments I made rather than the company I was running.

My hatred of administrative work

In the process of making the investments I came to realize I loved talking to the entrepreneurs and talking through their startups but hated all the administrative work around it. From lack of interest and time, I decided not to review any of the legal docs ever sent to me. I had my assistant auto-sign everything automatically for my first 100 investments. This includes auto signing all subsequent docs entrepreneurs wanted signed without ever reading any of them. It goes to show that the vast majority of people are honest as it worked out great in the end.

As you can imagine I also did no real due diligence beyond my evaluation of the entrepreneur and their business during the 1-hour conversation. To be honest I never really understood why due diligence took so long. Most of the companies were so young there was not much to diligence and I was not about to ask for bank records or access to their Stripe account to verify that the gross sales numbers they were telling me were real and not fabricated. I took the entrepreneurs’ word for it.

Likewise, I realized that reference checks on founders often gave the wrong signal. Some of the absolute best entrepreneurs had horrible references from their former employers because they were bad employees. They were independent thinkers who talked back and often were working on heir future startups on the job. I stopped doing reference checks. I am not sure doing them would have allowed me to catch the one case of misuse of funds we had in the 600 investments we made to date, but it would certainly have slowed down our investment process and led to worse investment decisions.

Getting a partner

As you can imagine my hatred for all thing administrative and bureaucratic extend to every element of my life including my entrepreneurship side. It would have served me well to have a partner during my first startup. I hated dealing with lawyers, stock purchase agreements, legal agreements, formal employee reviews and the like. When I decided to start OLX, I partnered with Alec Oxenford. I met Alec in 1999, while I was running my first venture backed startup. He was introduced to me by a former McKinsey colleague who told me of this amazing team of entrepreneurs from Harvard and Stanford who were thinking of launching a startup in Latin America.

I met Alec and his many cofounders in June, confirmed their belief they should launch an eBay-like site in Latin America and agreed to provide them with the technology and business plan to do so. On a handshake deal we launched them out of our servers in Paris before helping them transition to their own platform.

I reconnected with him after he sold Deremate. On paper Alec and I looked similar as we were both ivy-educated former management consultants who had been CEO of online auction sites. We never discussed responsibility splits but found a balanced partnership. We both had an equal say in strategic decisions. I ran product while he ran operations. It just worked.

While I was working with Alec on OLX, he re-introduced me to one of his Deremate co-founders, Jose Marin. I must admit I did not really remember Jose. He had been one of many co-founders at Deremate. We only interacted a few times in the decade since the original 1999 meeting. Given his look and accent, I just had the impression he was a Latin playboy without much substance.

On the behest of Alec, I started spending more time with Jose and realized I was unfairly prejudiced. There was depth and substance behind the look. It turns out Jose was a successful angel investor and entrepreneur in his own right. He had specific expertise in real estate and travel was building a successful startup studio in Brazil.

As he was busy building his startup studio, he was happy to partner on angel investing. For the sake of scale and efficiency, we decided to pool our activities starting in 2009. It helped me significantly improve my deal flow while adding expertise in key verticals. As an added bonus, it turns out he was a super detail oriented master negotiator who took real pleasure in making sure all the i’s were dotted and the t’s crossed and that we had important investor rights: preemptive rights, information rights, tag along etc. 

The genesis of FJ Labs

After I left OLX in December 2012, it was not obvious we were going to create FJ Labs. As you can read in step 3 of my framework for making important decisions, I tried many things. I aspired to run Craigslist. I tried to buy eBay Classifieds. I applied to run a special economic zone in Cuba. I tried many other ideas. They all failed, mostly because they required other people’s approval. By contrast it took no one’s permission to invest or start new startups. We kept doing it while I was pursuing other ideas and it just kept scaling.

As our profile as investors grew, our deal flow kept increasing and the number of investments we made kept increasing. As we yearned to remain entrepreneurs, we also started building 1 or 2 new startups every year. While we scaled both our startup studio operations and our angel investing activities, it was still not a given that it required the creation of a venture fund. We do not lead rounds as we do not want to compete with traditional VCs. Instead we want them to see us as valuable thought partners and a source of differentiated deal flow. This puts a rather low maximum check size we can invest in any given round. 

After back testing our model, it looked like we could deploy $100M per year without changing our strategy. Given that we were not successful enough to deploy anywhere near that amount of money, we considered raising external capital. Despite the performance we had to date with 62% realized IRR on our exited investments, we failed to raise capital from traditional institutional investors who were horrified by our investing approach. I must admit I hated the process of trying to fund raise for FJ Labs. It was slow, repetitive, and boring. It also made me realize I would hate the reporting and bureaucratic processes that would come along with having traditional external investors.

Our first fund with external capital

We considered dropping the idea of having external investors altogether when we were approached by Telenor, a Norwegian telecom operator with a large presence in South East Asia and 174 million subscribers. To my great chagrin, Telenor had funded Schibsted in its war with OLX which is ultimately what led me to sell OLX to Naspers. That said, OLX’s merger with Schibsted in Brazil and other markets was very profitable for Telenor and gave them direct ownership of several classified assets in South East Asia. Given Telenor’s digital and marketplace ambitions, they reached out to us to see if they could invest in us in order to have a looking glass into the future by having exposure to US tech trends to either defend against them or bring them to their markets.

It was a win-win partnership. They got visibility into marketplace trends while making attractive returns, and we got more investing firepower and a small fee base to start building a real team. FJ Labs was formally born in January 2016 with a $50M investment from Telenor complementing our personal capital and the small entrepreneur’s fund we run on Angelist.

As the relationship proved successful all around, we agreed to scale up the partnership and open it to other strategic investors and family offices. Our second institutional fund should close in the coming months with $175M of external capital.

Interestingly having external investors strengthened my relationship with Jose as I realized I would not have a fund without him. Auto-signing legal docs without reading them is fine when you are managing your own money but is not appropriate when you are the custodian of other people’s capital. He has worked hard to make sure we are both professional and reactive. Likewise, he enjoys the type of interpersonal relationships and socializing that I see as a burden.

This has allowed us to get FJ to where it is today. As of April 30th, 2020, we invested $284 million, of which $114 million was provided by Jose and I, in 571 startups. We had 193 exits with a 62% realized IRR. We started 13 companies and we are a team of 32.

We are still at the beginning of this journey and I cannot wait to see what comes next! 

Transcript of All Things Marketplaces

My conversation with Erik Torenberg was so rich that I decided to transcribe it for those who did not want to listen to a 75 minute long podcast. I will use this transcription as the starting point on a series of posts on marketplaces covering:

  • How FJ Labs gets its deal flow
  • How FJ Labs evaluates startups
  • FJ Labs’ current investment thesis

In the meantime here is the transcription.

Erik Torenberg:

Hey everybody. It’s Erik Torenberg, co-founder of Village Global, a network-driven venture firm. And this is Venture Stories, a podcast covering topics relating to tech and business with world leading experts. I’m here today with a very special guest and friend of the firm, Fabrice Grinda. Fabrice, welcome to the podcast.

Fabrice Grinda:

Thank you for having me.

Erik Torenberg:

Okay, Fabrice, you’re here to talk about marketplaces. You’ve been building and investing in marketplaces for over two decades now. Why don’t we start with sort of a backdrop and introduction? And I’ll start by asking you to sort of chronicle the evolution of marketplaces as you’ve seen it over the last couple decades. I know it’s a big question. You wrote a post about this in 2014. And, of course, even since then a lot has changed. But how has building and investing in marketplaces changed since you started doing it two decades ago?

Fabrice Grinda:

The first marketplace I came across was eBay and that was in the mid to late ’90s. It was love at first sight. As an economist by formation (it’s what I studied at Princeton), I loved the idea that you could use marketplaces to bring transparency and liquidity to fragmented and opaque markets. If you go to the garage sale across the street, you’re not going to find what you’re looking for. If you’re trying to sell something, it’s not likely you’re going to find a buyer. But if you create a national or international marketplace, transactions are way more likely to be successful. The marketplace unlocks a massive amount of liquidity.

That was the original marketplace, alongside Craigslist, but things have evolved dramatically. Especially in the last decade, there have been three major evolutions. The first evolutions that happened, which I described in the 2014 post, is the verticalization of marketplaces. People started realizing that on Craigslist or eBay, you could find a little bit of everything, but if you create a vertical-specific site that does the job better for that category, you’re going to have a much better experience.

The original example of that was StubHub. You could buy and sell tickets on eBay and Craigslist, but on StubHub you had the seating chart for the venues, integration with the e-ticket providers and verification of the authenticity of the tickets. It was a significantly better experience. The same was true for Airbnb. Subletting existed on Craigslist before Airbnb existed, but they didn’t have a calendar. They didn’t have payments. They didn’t have reviews. As a result, the user experience was really broken. It was full of fraud. Airbnb really expanded the category. On Craigslist it was sub $1 billion a year and now it’s tens of billions a year.

That verticalization has continued and it’s happened not just for products, but also for services. As mentioned eBay is being verticalized. You have a company like Reverb, a musical instrument marketplace, doing almost $1 billion a year in GMV (gross merchandise volume). They were acquired by Etsy last year. In services you have Thumbtack, Angies List or Home Advisor. They are being verticalized by companies like Block Renovation which created a much better experience for renovating your bathroom. You have companies like Upwork in the remote work category that allow you to hire remote workers for almost everything and anything that are being verticalized by companies like TopTal for programmers.

The definition I use for a horizontal marketplace is a multi-category marketplace that covers many different things. In the job space for instance Indeed or Linkedin would be horizontal sites. In products it would be eBay or Craigslist. In food, Uber Eats would be a horizontal player, given that they offer multiple types of cuisine. But even that is being verticalized. You have companies like Slice, a pizza food ordering app or Chowbus, in the Chinese food space that are doing very well.

What’s interesting is, if you ask me what is it that I believe today in 2020 that most VCs don’t believe, is that verticalization is only beginning. It’s in its infancy and it’s going to continue and the players in it are going to do well. Most investors think that these verticals are very niche. They can’t be very large from a market perspective but they are wrong. Pizza is a $43 billion a year market in the US, that’s more than enough.  Now, what else do VCs believe? Most of them are going to tell you, you have Uber Eats, Seamless, GrubHub, and DoorDash. It’s incredibly competitive. It doesn’t make sense to have a vertical. All of them are losing money, it’s a bloodbath; but that’s because they put themselves in the shoes of a consumer. If you put yourselves in the shoes of a Luigi, the pizzeria owner, you realize that his needs are not being met by the existing incumbents.

The way the pizza market is structured in the US, you have about a third that’s controlled by Domino’s, Pizza Hut, and Papa John’s. For them 85% of their orders come from online and they have big R&D budgets. But the 50 thousand independent pizzerias that are owned by the Luigis of the world, half of them don’t have a website. The vast majority don’t allow online ordering. So Slice creates their website, can pick up the phone, answer questions on Yelp and do all the support functions such that Luigi can focus on cooking pizzas. The future of work is one where people will do the job that are meant to be doing and everything else will be outsourced and done for them. Slice is a great illustration of both a vertical marketplace and the future of work. By doing so, they’ve created a business that now does hundreds of millions in sales.

In the same vein, we’re investors in a company called TCGplayer. It’s a Magic: The Gathering marketplace. When we invested many questioned how this could make sense. They felt the market was tiny. First of all, Magic: The Gathering is a lot bigger than you might think it is. What happened is that the founder owned a comic book store. And as an owner of a comic book store, he realized that the point of sales (POS) systems that were available didn’t manage all the different SKUs required for Magic as there are millions of SKUs.

He built his own and he uploaded all of his inventory. He considered building a SaaS business but charging $100 / month to all the comic book stores would have only been a small business. Instead he gave the software away for free and all the comic book stores started uploading their inventory. All of a sudden, he had all the inventory of all the comic book stores and he offered them to sell some of it on his marketplace in exchange for 10% if it sells. Low and behold, it’s nearing $100 million in sales.

These businesses may seem small. but If you provide an extraordinary user experience to at least one side of the marketplace – and ideally both – you can have much better economics and very low customer acquisition costs and end up dominating the category as you face little to no competition.

Slice doesn’t pay for the end-users who buy the pizza. They’re just existing customers who start  ordering online. You could be a large and massively profitable business this way. You are probably not going to build a $100-billion company, but you’re going to build extraordinary products with loyal, dedicated fan bases and amazing economics and you can usually expand from this dominant position into conjoint verticals addressing a larger TAM (total addressable market). That’s one big trend. Marketplaces have been verticalizing. They’re becoming ever more sophisticated and the user experience is ever-improving, which leads to the second big trend.

Managed marketplaces are all the rage. The issue is that the term has come to mean everything and anything. The type of managed marketplace place we love to invest in is one where the the marketplace picks the supplier for you. We call them marketplace pick models.

Imagine an old-school marketplace. I need a plumber. I go to Thumbtack and 300 of them apply. You need to sort through the plumbers. Or if I want to hire a PHP developer, I go to UpWork. Hundreds of them apply. I need to sort, review and select. From a marketplace design perspective, that methodology is called double commit. Both the supply side and the demand side need to interact with each other, pick one another, and agree on a transaction. It’s easy to have listing, but there’s a lot of friction in getting a transaction to happen. On Craigslist, you list an item. A hundred people contact you and then you need to meet in person, etc.

The marketplaces I love best these days are “marketplace pick” models, meaning the marketplace picks the supplier. The marketplace knows who has availability in your neighborhood, who would be the best match for you. Think of Uber: when you say you want to go from point A to point B, you don’t pick your driver. Uber picks the driver for you. It’s not the drivers who pick themselves. Uber sends a notification to a driver indicating this ride is available for them if they want it. It’s the marketplace that picks.

What do I believe that most VCs don’t believe? Most VCs believe the “marketplace pick” model is great for commodity-type jobs, like an Uber driver, but that this cannot work for high-skilled labor, like programmers.

I posit that this is not true. If a company has a selection process they use to select people, we can replicate it. In fact because we have more data and are doing a lot more recruiting in this specific vertical, we can do a much better job at it. For instance if a medium sized company needs to hire a SEO expert. It’s the type of hire they will only do once. However a company like Advisable will place many of them and will be in a better position to pick the right person for your needs than you are.

We’ve invested in many of these “marketplace pick” models. We’re investors in a company called Meero. It’s a photographer marketplace. Airbnb says, “I need a photographer at Erik’s place next Tuesday at 2 p.m. because he wants to list his place.” Meero picks the photographer.

Again, thinking about the future of work: what does a photographer want to do? He wants to take photos. What does he not want to do? Create a website, do marketing, find clients, do invoicing, do post-processing, editing, retouching, and sending the images. Meero will do all that for the photographer. Even though they have a 50% take rate, the photographer is happy as he makes more money than he would otherwise doing only the part he loves doing, Airbnb is happy, and Meero is, of course, very happy.

The same is true of a company like Rev.com. Rev.com is a transcription marketplace. To transcribe our conversation today, you send the recording via their app and pay $1.25 per minute. You don’t pick the transcriber, Rev.com picks the transcriber, then sends you the text. They take a high take rate, but because they provide tools to the transcribers, everyone’s happy. It also allows the transcribers to do their job better.

In this “marketplace pick” model, the marketplace picks everything. They pick your general contractor, your plumber, your Uber driver. This is a massive trend that we’re following and investing in. We’re still at the very beginning of it.

What people objected to in marketplaces was the amount of work it took. If you go on Amazon and you’re buying a product, everything works very beautifully, seamlessly in one click. Though, in many cases, Amazon is also a marketplace. So, if you do enough of the work and you can hide it effectively, you can create experiences for end users where it looks as though the marketplace is the provider of the service, even though it actually is a marketplace model. This way, you can build a company a lot faster.

The key success factor of these marketplaces is rather different than the key success factor in normal marketplaces: you need to highly curate your supply because you are picking the supply on behalf of the demand. You need to pick the very best providers and match effectively. That’s key. If you do it well, you’re doing a good job.

The third big trend, which is only emerging over the last four to five years, is B2B marketplaces. The internet took the consumer world by storm and we ended up having these extraordinary experiences and extraordinary sites, like Instagram, Google, Airbnb or Uber. When you look at the way most companies still transact, especially the large-scale companies, it’s still a lot of Rolodex and Excel spreadsheets and relationships. There’s no online pricing or online ordering. Nothing’s been automated.

We’ve been investing in B2B marketplaces that are either in the industry itself, for instance Knowde – a petrochemicals marketplace – or we’re investing in the supply chain of an industry. For instance, we’re investors in RigUp – an oil labor and worker marketplace where oil services companies and oil companies can hire contract laborers, like welders. In a way RigUp is the trifecta: it’s a vertical job marketplace that is marketplace pick and B2B. It’s all three of our current theses.

We’re still at the very beginning of these three trends. Last year, we invested in 124 startups and the vast majority of them were marketplaces. Many people thought, “marketplaces are all done”. It’s completely wrong. We are at the very beginning of the internet revolution. Only 15% of the commerce is online, the largest components of GDP have not been digitized at all: healthcare, education, public services, construction. In all of these marketplaces have a primordial role to play.  

I published on my blog an article in 2019 on the latest trends in marketplaces. You can watch the keynote or check out the slides there. Not only do I present these three theses, I also go through what’s going on in food, cars, real estate, labor, services and lending marketplaces.

Erik Torenberg:

Totally. It’s fantastic post. I will link that talk in the show notes.

There’s a lot to get into. To zoom out on and close the loop on  the historical perspective, you had a post where you said the different phases were: horizontal, then we went to vertical, then vertical transactions, then end-to-end vertical transactional.

Andressen Horowitz has a post where it says it went from listing era, to the unbundled Craigslist era, to the Uber for X era, to the managed marketplace era, to whatever’s next. Do you have commentary on either of those or how that’s evolved?

Fabrice Grinda:

Yes, the horizontals went from listing-based, where you put a listing on Monster.com or Craigslist. Then transactional, where you can buy online – that would’ve been StubHub, eBay, Airbnb, to the verticals of those, then to the managed marketplaces, which meant they intermediated the transaction in some way, shape, or form.

But to me, they’re subcategories of the three theses that I’m investing in. It’s a correct historical analysis of how marketplaces evolved. Today, you have elements of all of these in the three theses that I’m following. When I’m describing marketplaces becoming marketplace pick, it means they’re mostly going listing-based to ones where the marketplace is picking the supply.

In fact, I could argue that there was an intermediate step between listing-based to demand pick. From the buyer picking his supplier to, now, the marketplace picking the supplier for you. I think all of these are correct but where are we today?

I think the verticalization is continuing and accelerating, including things that are considered niche, a la the Magic: The Gathering. The listing-based ones will have to evolve if they’re going to survive in a world of higher-quality experience marketplace pick verticals, but they are not going to disappear.

The reason they’re not going to disappear completely is they have a CAC (customer acquisition cost) of zero. Craigslist does not pay to acquire new customers, they come organically. For your marketplace to work, you need your unit economics to work. This means you need to recoup your fully-loaded CAC on a net contribution margin basis after 6 months and ideally triple your CAC after 18 months.

There are some categories where the average order value is so low and where the recurrence of transactions is so low that it probably does not make sense to have these beautiful, extraordinary, vertical marketplaces because you cannot make the economics work. It’s why Shyp didn’t do well.

For instance, a fire alarm system installation marketplace doesn’t make sense because the average order is low. It’s pretty expensive to acquire this supply and the demand, and you only need the installation once.

Horizontals are not going to disappear, but the highest-value categories where great experiences can be created will be verticalized. The market is evolving. If you look at Craigslist traffic, their traffic is down 30 – 40% over the last four to five years, though it’s partly because they’ve had to close down a number of their Personals categories.

Erik Torenberg:

You’re big on verticalization. Does that mean you’re dubious on building horizontal marketplaces today? Is it a matter of timing or are you just, in general, more excited about verticalization? Would you have passed on Thumbtack? Are you dubious on these types of horizontal businesses? Is it a timing thing or is it a structure thing?

Fabrice Grinda:

It’s more a timing thing. When Thumbtack was created, there was no horizontal to do this. It made sense. If you can win the horizontal, you create more value than if you win the vertical. So if you have to choose, you want to build the general horizontal marketplace. You get more users, you have ultimately a lower CAC. That’s a total natural monopoly, but once you have an incumbent that has liquidity and they have scale and network effects, it’s hard to break in. OfferUp and LetGo have been trying to break in the Craigslist business with that much success as might’ve been expected, partly because they’re competing against each other instead of being one company, but also because, despite its horrible user experience, Craigslist works. They have liquidity. At the end of the day, in these businesses, user experience is less important than liquidity. Because Craigslist has liquidity, people still use them despite the fact they don’t moderate content.

If the option is there, I want to build, own, or invest in a horizontal marketplace. That’s the biggest outcome. Also, if you’re a really smart player as a horizontal, you then verticalize.

OLX, which was the company I built, has five thousand employees and 350 million unique visitors a month in 30 countries. It’s really Craigslist 3.0 for the rest of the world. It’s what Craigslist would be if they were mobile, moderated all their content, didn’t have any personals, murderers, prostitution, spam, and scam, and actually cared about the outcomes for the users.

OLX has 350 million uniques a month and that’s extraordinary. The strategy there was: win the horizontal C2C (consumer to consumer) used goods transactions because people transact regularly and keep coming back to the site. Once we won that, we then launched C2C cars, which allowed us to launch B2C cars and win that category. Then we launched C2C real estate, then we launched B2C  real estate. Often we also launched either services or jobs.

Now, we didn’t win everywhere in every country. In countries like Russia, we ended up winning every vertical in addition to the horizontal. You start by horizontal then you use it as a launching pad because your cost structure or customer acquisition cost is much lower than any else’s. Since you’re in a category where people are using you every month, you can launch the verticals if you do a really good job.

In the US specifically, we’ve had two players that have been largely incompetent. You’ve got Craigslist, which has not improved their UX UI, has not verticalized, has not created better experiences. And eBay, which has been ineffectively managed because they’ve been trying to be an Amazon competitor even though everyone in the world knows they’re not going to beat Amazon. And yet they’re investing all this money in selling you goods. 80% of goods on eBay these days are new. That makes no sense. Sure, they offer long-tail, Chinese goods, that are somewhat differentiated from Amazon. But they strayed away from their original core and never verticalized properly.

In other countries around the world, the horizontals have totally gone vertical. The verticals are easier to build, but the network effects are not as strong, especially in the marketplace pick model, you have logarithmic network effects.

Let’s say you are calling an Uber in a given city and your wait time is 10 minutes. If you increase the supply enough that your wait time is four minutes, that’s a massive increase in value. But increasing supply more to go from a four-minute wait time to a three-minute wait time is not that much more valuable. And because you don’t need that many suppliers to cover any given market, the barrier to entry is somewhat lower.

Whereas in classifieds or auctions, it’s a total natural monopoly. You have one player that wins and has all the liquidity. It’s also relatively true in the verticals that are not marketplace pick, but it’s less true in these marketplace pick models.

To summarize: if I could own the horizontal, I would own the horizontal and then I would verticalize. I would rather be HomeAdvisor than Block Renovation. I would rather be eBay than Reverb. But, then you should be doing a good job at verticalizing, which these incumbents have not done. That said, I don’t see any obvious horizontals that I would launch now.

I was involved with a company that ultimately became LetGo. We tried to attack Craigslist with a lot of money and a much better product at every level. It has done well, but it’s not disrupting Craigslist. It has not had the outcome that we had expected when we launched.

Erik Torenberg:

Yeah. Do you see LinkedIn similar to Craigslist? I guess it just has such a first mover advantage.

Fabrice Grinda:

Absolutely. LinkedIn is a marketplace for jobs, essentially, and it’s horizontal. It’s interesting because it got there indirectly. It built a social network for business, that then became a job site. And being the repository of people’s profiles actually allowed them to become that.

Clearly, there’s a trend for job sites to verticalize. We’re seeing a lot of sites going after hiring developers, like Hired and Vettery. We’re seeing a lot of sites, especially in the staffing categories, that are going after the verticals. We’re in Trusted Health, a nursing marketplace. Of course, we’re in RigUp, the oil worker marketplace.

Staffing is unique for a variety of reasons, but it’s only a small percentage of overall employment in the US, at around 6%. Outside of staffing, job sites have not been great businesses. And obviously, you’re going to tell me, “Wait a minute, I’ve looked at the Indeed.com or Zip Recruiter’s P&L, and they’re doing really well.” The thing is, they don’t seem to have network effects because a business that has network effects is one where, over time, the more users you have, the more it attracts other users and your customer acquisition costs go down. But the problem with job sites is that, if they do their job well, they find you a job. And so you lose you as a customer and you need to reacquire you next time you are looking for a job.

Often, job sites look like outsourced marketing companies, meaning the large employer like Walmart or a small employer like Luigi’s Pizzeria could put their own ads on Google, Facebook, etc to attract candidates. However, they are no very good at doing this. The job sites do this better for them, but end up merely being arbitrage business. They are simply buying ads more effectively than their clients would and are reselling them the candidates at slightly higher prices. These businesses are good, but they’re not great. They don’t have amazing networks effects.

So, most of them have not built a LinkedIn. LinkedIn is great because they have true network effects. The only job site that really has network effects and is disproving my assertion that most job sites are actually outsourced marketing companies is RigUp. RigUp has become the defacto standard in oil. If you are in that industry, this is where your profile lives. It’s not on LinkedIn. This is where people look at your reviews, your experience, etc. It is doable, but it requires real deep sector expertise and in a category that’s large enough where it makes sense. Rigup is a great exemple of how to successfully attack and verticalize Linkedin.

Erik Torenberg:

If the idea is that every horizontal company should also then verticalize once they dominate, is it similar that every vertical company, once they own the verticals, should try to horizontalize?

Fabrice Grinda:

No, but they should go to adjacent verticals. TCGplayer – the Magic: The Gathering marketplace – is now in Pokemon. Pokemon, is now 30% of their GMV. Reverb started with guitars and later became music instruments writ large. In fact, Etsy bought Reverb, to enter another vertical. So I would say, go into adjacent verticals to increase TAM, but don’t go horizontal. That’s a recipe for disaster and losing your identity.

Erik Torenberg:

Totally. And so if the “why now?” for going vertical is that there are already a bunch of big horizontal incumbents, what’s the “why now?” for the marketplace pick strategy or the B2b approach? Why wasn’t the “why now?” in 2014 or in 2024 or 2025?

Fabrice Grinda:

In order to do marketplace pick, you need to have a matching algorithm that’s really good. You need AI to be at a point where you can actually replicate the recruiting methods of different verticals.

B2B should have happened 10 years ago, it’s just that businesses are conservative and move extremely slowly. But the “why now?” is, it’s a massive comparative advantage if you‘ve digitized procurement. If you digitize your online sales, your supply chain and your competitors have not, you can extract efficiency. You can source lower costs, and you now have the examples of it having happened in the consumer world.

Of course, it’s harder because you need to create a behavior change. And so the people, the type of entrepreneurs that succeed in these B2B marketplaces are people that come from the industry, but want to change it. They can get buy-in if they are connected well.

It’s less likely to be the 25-year-old Stanford grad who decides he wants to build a dump truck driver marketplace. It’s more likely someone who actually came from that industry.  And, we are, believe it or not, investors in a dump truck driver marketplace.  Until I spoke to the founder, I didn’t even know this market existed. It’s a $37 billion a year market!

The next “why now” is that many are mom-and-pop, family-owned businesses. They used to be owned by boomers, who are not very tech literate. But as these companies are now being handed over to the next generation – the millennials – they are completely tech-savvy. The idea that they’re going to be running a construction firm without having online ordering of underlying items, without having online visibility into project management, etc, is nonsencical. They’re tech-savvy and digital natives and they want to bring that digitalization to their companies.

This is true, whether you’re a millennial inheriting or coming into the family business, or whether you’re the next generation of leaders in the corporate world coming in. The number of CEOs in their 60’s, 70’s, and 80’s, who are still not dealing with email and who have a secretary bring their email to them and are not super tech-savvy is mind-bogglingly large. But as the leaders who are in their 30’s, 40’s or 50s are coming into leadership positions of larger companies, I think they’re absolutely going to start digitizing their companies. It’s astound how little has happened to date.

Erik Torenberg:

Totally. You’re a thesis-driven investor. And so what types of marketplace businesses are you not interested in looking at or not interested in investing in, even within your thesis? Even within the ones that are B2B marketplace vertical and ones outside that. I presume you’re doing some consumer marketplaces still, correct?

Fabrice Grinda:

Absolutely, we didn’t do TCGplayer that long ago. Three years ago, I talked to them for the first time and they were vertical, but they had no real tech. I said “great, but I don’t see a moat.” And to his credit, that founder went in, spent all his money, built an amazing product, and basically locked up the supply. Then he convinced me to invest. We still do a fair amount of consumer because I still think we can create amazing consumer experiences. For instance, in the vertical food space, we’re in Chowbus, a Chinese food ordering app and they’re doing really well.

Erik Torenberg:

What makes something that you would not invest in?

Fabrice Grinda:

To evaluate companies, we have four criteria. 

These four criteria are:

  • Do we like the team?
  • Do we like the business?
  • Do we like the deal terms?
  • Does it meet our investment thesis?

The first three need to be collectively true. If any of them is not true, we’re not going to do it. If you have an amazing business and amazing team, but the valuation is too high, we’re not going to do it. And if the team is amazing, the valuation is reasonable, but we don’t like the business, we’re not going to do it.

We are a bit less strict with the fourth criteria of meeting our thesis. 70% of what we do is thesis-driven, 30% is other things that we think are cool. That obviously evolves, over time. For instance there was a period where we were doing D2C brands. Also, if you are a founder who has been successful for us in the past, we will back you no matter what you do. Given that we invested in almost 600 companies and had 200 exits, many of these founders are at it again. We back them no matter what, and that leads to a number of investments outside of our thesis.

Now, the three evaluation criteria.

So one, do we like the team? Now, every VC in the world will tell you, “I invest in extraordinary talent and amazing teams.” The thing is, what does that mean? What’s an amazing founder? For us, it’s really someone who exhibits three traits. One, someone who’s an amazing storyteller. Storytelling skills are absolutely key because if you can actually weave a super compelling story, you’re going to attract more capital at a higher valuation. You’re going to get more PR and more business partnerships and you’re going to attract better talent to your company. But, that’s not enough because if that’s all you have, you may raise a lot of capital, but you many not build a very profitable, successful business.

Number two, we want people that are numbers-driven and who are quantitative. You’d be surprised that the Venn diagram of people that are numbers-driven and also great storytellers is actually rather small. There are amazing, numbers-driven people who understand their unit economics extremely well, but can’t tell a story, so they can’t raise money. And we really want both of those to be true.

And then three, we want to back people who have demonstrated grit and tenacity in their background. In the course of my one-hour conversation with a founder, I’m pushing really hard to see that they can actually hold their own and are willing to say that they don’t know as opposed to crumble. If you crumble, you’re not ready for the difficulties you’re going to face as a founder. Me questioning your assumptions is nothing relative to the difficulties you’re going to face.

So that’s one. Number two, do we like the business? Now, do we like the business has a number of variables. What is your total addressable market size? What is the business model? But there is one thing we care above all else: what are your unit economics?

For us, good unit economics are a business where you (a) recoup your fully-loaded CAC on a net contribution margin basis in the first six months of the business and (b) 3x your CAC after 18 months. Ideally, you don’t know what your LTV:CAC ratio is because you have negative churn. So maybe after 18 months, you’ve lost 50% of the customers, but the remaining 50% are buying more, and more, such that maybe your LTV:CAC is 10:1 or 20:1 .

We’re seed and pre-seed investors for the most part. We do every stage, but we’re 65% seed/pre-seed, 25% A/B, and 10% late stage. As a result, most of our companies have not been live for that long and some are pre-launch. So if you’re pre-launch, I want you to be able to articulate what your theoretical unit economics are going to be, but not just based on putting your finger in the air and guessing. Instead, you’ve done unit testing on a limited marketing budget and the CPC was $1 and 10% of the people who came to the site signed up saying they were interested. That’s a $10 CAC and we think 10% of those will buy. It’ll be $100 customer acquisition cost.

On the flip side, we know that the industry average order value is $300 and, we’re taking 20% and on that 20% we have a 66% margin. So 20% of $300, is $60, and you have a 66% margin, so you’re making $40. And we know from the industry average that people are buying this four times a year. So you’re recouping the CAC after nine months. And again, you better be telling me industry averages. If you’re trying to pitch me that you’re going to be way above the average for whatever reason, I’m less likely to believe you.

Now, there’s another case where I’m willing to back you, even if the unit economics are not there, if you have a compelling reason as to why, with scale, you’re going to get there. So maybe you’re telling me, “Hey, I’m currently doing one delivery per hour and my delivery guy is costing me $15 bucks an hour. That said, with scale, I’m going to be able to deliver three times an hour and that’s very reasonable because of XYZ which shows that this is something I’m going to reach very easily with a little bit more scale. Then my delivery cost is $5 bucks per hour, at which point my unit economics work.”

So either unit economics are there already, unit economics are going to get there with scale, or they’re theoretical, but they theoretically make sense and you could argue them very well.

I’m very unit-economic driven. If you launch and you don’t have a business model, you don’t know how you’re going to monetize, I’m not going to fund you. If you launch and you may have massive GMV, massive traction, etc, but if you don’t know your unit economics and you don’t know when you’re going to monetize, I’m going to pass. I passed on many companies that ended up doing really, really well. It’s just that, when they came to see me, they didn’t have that figured out.

If you invest in things that don’t have business models, most of them will fail and it’s not the way I operate. To date, we made money in around half of our investments because we’ve been very disciplined both on that and on valuation, which brings me to point number three: we want the valuation to be reasonable.

Obviously, “reasonable” means I have a model in the back of my head of what is an appropriate level of valuation from an appropriate level of traction. Now, there’s massive variation in the numbers I’m about to give you because if you’re a second-time founder and you’ve done really well the first time, you’re going to command a higher valuation. If you are growing faster than average, you’re going to command a higher valuation.

These days, for the most part, we’re seeing if you’re pre-launch and you’re raising a $1 million pre-seed round, the average pre-launch valuation is going to be $4-5 million for a first-time founder.

If you’re post-launch and you’re raising your seed round, you are typically doing $150K a month in GMV, for a business with a 15% take rate, and you raise $3M at a $8M pre money valuation. And with that, I expect you to get to $650k GMV in the next 18 months.

Then you’re going to raise your Series A and you’re going to raise $7M at $25M post. And with that, you get to $2.5M a month in GMV and you can raise your Series B at $20M on $50m, pre or $70M post.

This is the median. The standard deviation is really wide because for the best companies that grow faster than that, their A looks like a B. In that case, at your A you may raise at $30M.

There’s so much capital available in the later stages that if you are growing really quickly and have a compelling story, you might bypass some of these stages. However, this is the median for most deals, especially in the vertical marketplaces because many of the VCs don’t believe they can necessarily be big enough to warrant putting much capital into them. But all of these three things need to be true. You need to have a reasonable valuation, good unit economics, and an amazing team. And if that’s the case and you meet our thesis, we will invest.

We decide in, maximum, two one-hour meetings over the course of a week. If I am on the call, very often, after a one-hour meeting I will tell you on that very call whether we are investing and why.

Erik Torenberg:

And on the deal terms, is there any science behind those numbers? Or is it, “hey, that’s what market is and that’s what we think is fair?”

Fabrice Grinda:

We don’t lead deals. We just join other people’s term sheets. As a result we invest relatively small amounts to make sure other VCs don’t see us as competition. We want to be friendly with all VCs and share our deal flow with them at every stage. We make sure not to compete with them for allocation. As a result we have no minimum ownership requirements. We try to invest $250K at pre-seed, $500K at Seed, $800K at the Series A, $1M at the Series B, and $1.5 million at Series C. The deal terms I gave you are not our justification of why they should be that. It’s where the market is today in the categories that I’m investing in.

Erik Torenberg:

Yeah. And you mentioned the unit economics and you think a lot about that. How did you come to those sort of specific numbers in terms of your framework? And what mistakes do marketplace founders typically make, as it relates to unit economics?

Fabrice Grinda:

The mistake is easy. The mistake people make is they overvalue GMV growth, but they undervalue net revenue and unit economic growth. There are periods of time where there’s a lot of capital available and people value GMV growth. Uber would not have been funded had that not been true when they were fundraising and their unit economics were underwater for a long time.

But the problem is, if you’re growing negative unit economics, frankly, it’s easy. If I create a business where every time you give me a dollar, I give you two dollars, I can create a very big business very rapidly. But that’s never going to be profitable. So you need to really make sure that you have customer acquisition channels that are effective, scalable and profitable. Then you can, ultimately, at scale, turn this into a very profitable business.

Many of the companies we pass on, it’s a unit economic problem. The unit economics are too marginal and I don’t see how they get there, even at scale. Scale just makes the problem bigger. So the mistakes people make, they try to grow with bad unit economics too quickly. I’m a very big believer in nail it before you scale it. Launch a city, nail the city. Once the unit economics work for the city, you’ve created a playbook for owning a city, launch the second city. Make sure that your playbook works there, too, and keep going. Often, people think that it’s a land grab so they launch very quickly in many different places, but if you’re growing really quickly without a playbook, with negative unit economics, the only thing you’re doing is increasing burn. It doesn’t make sense.

Now, once you have a playbook that works, actually go for it. Put the pedal to the metal and go crush it, but I wouldn’t recommend doing that before you are ready otherwise you increase the risk of blowing up mid-air. If you have underwater unit economics, at some point, if market sentiment turns, you’re not going to be able to raise, especially if you raised too much money at too high a price. You’ve basically dug a grave for yourself. So that’s the big mistake that most people make that I would recommend avoiding.

Erik Torenberg:

And some people say it’s okay to have low margins, but what really is important is to focus on the payback period because you could make it up in different ways. Is that accurate?

Fabrice Grinda:

Well, your effective take rate and your effective margin are not that necessarily important. I do want you to be able to 3x your CAC in the future. But, yes. Payback matters a lot because I’m way more likely to believe that you’re going to have an LTV:CAC of 4:1 or 5:1 if you’re paying back in six months and then you’re doing 2x on your CAC in 12 months than if you tell me, “Well, I’m going to recoup my CAC in three years, but don’t worry. After that, it’s going to be a straight line to the moon and it’s going to be 100:1.” My belief of that is very low, but if you actually can recoup your CAC quickly and the channel you’re using is scalable, I definitely want to fund that. Then, I think there’s something there and we can grow.

As a VC, I like to fund growth. If you have a channel that works, with good economics, you nailed what you need to do operationally, and all you need is more gasoline to pour on the fire, that’s exactly what I want to invest in, regardless of stage. If you’re at seed, all you need to do is get to the numbers that get you to an A. So I want to fund you to go from that $150k to $650k / month in GMV. If you’re at A, I want to get you to your B. You need to get from $650k to $2.5M a month. And if you’re at B, then it’s different because you can create optionality. You can go for profitability or you can do a C to keep growing quickly depending on how big the market is and what makes the most sense for you.

Erik Torenberg:

Why is the six-month number important?

Fabrice Grinda:

The what number?

Erik Torenberg:

You said 3x CAC within six months. Is that what you said?

Fabrice Grinda:

No, no, no, no. That would be amazing, but that’s almost never the case. No, no. Recouping CAC in six months.

Erik Torenberg:

Oh, my mistake. My mistake.

Fabrice Grinda:

You recoup the CAC in six months, then you 3x the CAC in 18 months. In the B2B businesses, by the way, it’s a little bit different because sometimes they have a pretty long sales cycle and your salespeople cost a fair amount of money, but they churn very little. There, it’s okay if your time to recoup your CAC is longer, as long as your churn is low. If you can prove to me these people are almost never going to churn and, in fact, you have negative churn because you not only you lose almost no logos, your existing customers buy more and more, then I’m happy to have somewhat different numbers. So in the B2B businesses, I use slightly different metrics.

Erik Torenberg:

What did you believe that you no longer believe about D2C brands, in terms of when you were investing in it versus not anymore?

Fabrice Grinda:

Well, even in D2C brand investing, I was always numbers-driven. I always liked the subscription businesses better than the unique product sales. So I prefer a, say, contact lens subscription to buying a mattress. Mattresses have a high AOV (average order value) but you’re buying it once and it’s harder to make the economics work with a one-time purchase. That said, there are some things that are better suited for subscription than others. So if you’re telling me birth control, sure. Erectile dysfunction, not so sure. I mean, do you really need to take Viagra every day? I’m not so sure. Hair loss, absolutely as you need to use the product daily.

The problem is that the costs and complexity of launching D2C brands has gone down so much. In the grand scheme of things, that’s an amazing thing for consumers as you have more products available at a higher quality and lower price than ever before.

As an investor, though, often it becomes a race to the bottom on price and a race to the top of increasing CPCs on Google and Facebook and Instagram. Also there’s an amount of serendipity and luck in which brands hit. So it’s hard to make the economics work. And as a numbers-driven investor, there’s very few D2C brands that I think are compelling enough that they make sense to invest in because it’s just too easy to launch a competitor and too many of them get funded and the economics are not great.

Erik Torenberg:

Is it fair to say you only want to invest in businesses that have a high frequency or a high AOV?

Fabrice Grinda:

Absolutely. You need one of those two things otherwise the economics don’t work. If you have low frequency and low AOV, you’re just not going to be able to recoup your CAC and very few businesses can actually grow without paid acquisition.

Erik Torenberg:

Is this why a model like Homejoy didn’t work?

Fabrice Grinda:

Absolutely. Homejoy didn’t have enough recurrence and had a low AOV. There’s also another problem with Homejoy. So the ideal marketplace design is one where the demand side has a non-monogamous relationship with a supplier, meaning you have different suppliers every time you use them. For instance you have a different Uber driver every time you ride. Maybe the Uber driver would like to drive you everywhere, but the problem is that’s not what you want because he’s not going to be available when you want, at all times. However, if you have someone cleaning your house, it’s actually different because you need to trust them. If they do a good job, and it’s the same person coming over and over again, you’re more likely to disintermediate the marketplace and have a direct relationship, especially if the marketplace is taking 15% or 20%.

In the case of monogamous supplier relationships, the marketplaces need to have very specific and explicit value to avoid this disintermediation. In the end Homejoy didn’t provide enough value to either sides of their marketplace and had low AOV and too low recurrence.

Erik Torenberg:

How about when you look at Beepi and Sprig? Are there other companies who do those same things that will be successful, at some point? Or are those markets just too hard?

Fabrice Grinda:

Those are two different problems. Beepi was a prototypical example of founders thinking it was a land grab when it wasn’t. So they were like, “Oh, my god. There’s Carvana, Shift and Vroom. We need to go to all these different markets as soon as possible.”

Beepi was actually a really good business in the first three cities they were in; in LA and SF and Tucson or Houston. They were doing really well. They had good economics, but then they exploded their burn and grew too quickly out of control.

People loved the experience. There are a number of ways that the marketplace was designed that could have been better and more capital efficient, but it was a great product. The problem was a misreading of the tea leaves. I think they should have burnt a lot less money, grown slower, but kept nailing it and scaling it.

Also, they raised too much money at too high a price. They were priced for perfection. If you are an entrepreneur, especially a first-time entrepreneur, there’s a temptation to just raise the most money at the highest price possible. Let’s say a VC tells you, “Okay, I’ll give you $10M at $40M pre, $50M post,” and the other one will tell you, “I’ll give you $20M at $80M pre, $100M post.” And in both cases, it’s the same dilution. It’s 20% dilution. So you’re going to be like, “Wait a minute. I should always take the $20M at $80M pre, $100M post.” The thing is, if your intrensic value is a lot lower than that, you need to grow into the valuation. If for whatever reason, you do well, but you don’t actually grow into it, then you screw yourself. There are anti-dillution provisions in down rounds and most people prefer to avoid them so instead of a down round the company does not get funded and dies.

So Beepi was a combination of expanding too quickly with bad unit economics in many different cities, burning too much capital, and raising too much money at too high a price.

Sprig had a different problem. They created their own kitchens to deliver to you in 15 minutes, low-cost meals, which turns out to be an extremely expensive value prop. It’s capital intensive to build, you need quality control, you need your delivery infrastructure. At the same time Uber Eats started coming up and offering all these discounts in order to take share away from Seamless GrubHub and became a viable alternative even though the food was not delivered as quickly or as good.

Sprig, with that approach, was way too capital inefficient. And it’s not just Sprig that died. Maple died. But are there Sprig-like products that are going to exist in the future? Absolutely, with different startups taking care of different parts of the value chain. For instance, Travis’ CloudKitchens is creating dark kitchens on behalf of other companies. They aspire to become the Amazon Web Services (AWS) of the food space. Other companies are building brands on top of that infrastructure. We’re investors in a company called Mealco, which builds brands on top of dark kitchens. Because they use infrastructure built by third parties, they don’t need to spend hundreds of thousands of dollars per location to be able to launch, nor do you need to build their delivery network. They use Uber Eats, Doordash, Seamless Grubhub and the like.

In other words there will be brands created on dark kitchens in the future. It will be way more capital efficient and with better economics than existed or were possible in the Sprig days. Those brands will differentiate and compete on food quality, menu composition, etc. It’s going to accelerate the trend towards online food ordering.

The same thing is happening in the  catering space. We’re investors in a Canadian company called Platterz, which is absolutely crushing it. They’re an asset-light caterer. In food, we’ve probably made over 50 investments.

What I like about Platterz is that they select caterers in every major city and then provide a curated experience to their large corporates clients, like Netflix. They are asset light. Their job is doing the matching, making the menus, figuring out which caterer they are going to use on which day, negotiating volume discounts, making sure that the quality is great. They re really a marketplace. They are really an intermediary.

The early players were doing way too much of the work and were way too capital-intensive. It’s much better if you don’t actually need to be building any infrastructure and actually do the work yourself. Otherwise, you’re not really a marketplace. Sprig was not really a marketplace.

Erik Torenberg:

Totally. And do you prefer asset-light businesses as opposed to ones that are trying to own the entire value chain?

Fabrice Grinda:

You can own the entire value chain and yet be asset light, meaning you can provide an experience where it appears that you are the provider of the service to the end user, even though you’re a marketplace. And yes, I much prefer asset-light businesses.

Being asset heavy and intensive can be a massive barrier to entry. If you can raise hundreds of millions and other cannot, in a category that’s capital-intensive, that’s absolutely amazing. However, the problem is it’s a big if. You need the right entrepreneur, you need to be at the right point in time in the macroeconomic cycle, which may change for reasons out of your control. So on average, yes, I much prefer asset-light businesses, with the caveat that not everything can be built in an asset-light way.

Erik Torenberg:

Totally. And so let’s talk about building marketplace businesses. There’s the business model. There’s the chicken and the egg problem. There’s go to market. What are some core principles of building a marketplace business in 2020 that maybe have stayed the same or maybe are different from 2015 or 2010?

Fabrice Grinda:

99% of marketplaces are demand constrained. So you start with the supply. The reason is the suppliers are financially motivated to be on the platform. They want to sell and they want to make money. And so you can go to them and say, “Hey, I’m launching this new marketplace. Today, I don’t really have any volume, but I’m not going to charge you anything. You will only pay me if I successfully send you a lead or a client that pays you.” Most people will say yes to that. So make sure that you highly curate your suppliers. You pick the very best suppliers and get going with that.

Once you have that, find them a limited number of high-quality demand. Now, if you’re in a services or labor marketplace, you ideally want to represent, on an annual basis, 25% or more of the income of your marketplace. Do not go overboard if your supply. Because it’s easy to get supply, many marketplace founders have a tendency to say, “Okay, let’s get every single …” Let’s say you’re building a plumber marketplace. “Let’s get every single plumber in New York on the marketplace.” That’s a recipe for disaster because you’re not going to send them enough leads so they’re not going to be engaged and they’re going to churn out of your platform and they’re not going to respond to client inquiries.

Instead, in one neighborhood, in one zip code, get the very best plumber. Make sure he’s engaged. Make sure he has the app. Make sure that every time he has a request, he replies quickly. If you can send him a meaningful percentage of his business, he will be using you and be active. And once you’ve made that work, then you get another one, and another one, and another one. So you always want to match your supply and your demand very carefully. It’s very easy to overload your marketplace with too much supply that churns because they’re not engaged and they’re not active. And if they’re not active, your demand side when they come is not going to have a great experience.      

You want the first transactions to be amazing and to set the tone and standard for transactions going forward. Nail it before you scale it. Launch hyper-local in a zip code or neighborhood and take it from there.

Some marketplaces are innately national or global, in which case that’s fine especially since it’s cheaper to buy traffic and ads at a national level than a local level, but many businesses are local, in which case, really go hyper-local, like a neighborhood. Nail it there and then you go to the next neighborhood and then you go to the city. And then once you’ve gone to the city, you go to the next city.

Likewise it often makes sense to start in a very specific well defined sub-category of your vertical before expanding to adjacent categories. For instance for your plumber marketplace you might want to focus on one specific type of plumbing jobs that you can easily price and measure quality for.

Erik Torenberg:

Totally. In a business model, do you have any favorite approaches?

Fabrice Grinda:

Yes. My favorite approach these days is to charge a commission. On average, people take 15% from the supply side, but there is a lot of nuance. The reality is you should be taking the commission on the more inelastic part of the curve. You should test the elasticity of demand and elasticity of supply and then take your rake on the more inelastic curve and so you really need to check for price sensitivity. But on average, it’s going to be 15% from the supply side, maybe start at 10% and increase to 15% over time.

Another favorite trick of ours, especially these days, is to offer a B2B SaaS tool for free to lock in the supply or demand side. You offer for free a tool that others are charging for and build a marketplace on the back of it.

For example, we are investors in Fresha. Fresha is a MindBody competitor. MindBody is an OpenTable for hair salons, barbers, spas, etc. They charge the store a booking fee for each customer reservation, similar to the way OpenTable does it if you are getting a table at a restaurant. However, most small business owners hate being charged when their existing customers are making a booking.

So what Fresha decided to do is, “You know what? We’re going to give you the same product as MindBody, in fact, better and cloud-based, for free. We will not charge you for the customers that you send our way.” And instead, they said, “We will charge you when we send you new customers and we’re going to provide you a POS system that’s amazing and with lower billing fees than anyone else because we’ve aggregated the volume of tons of stores.” They’re now in the hundreds of millions of GMV per month using a non-traditional business model.

Giving away a free SaaS tool in order to lock in the supply is amazing. It’s what I described about TCGplayer for their Magic: The Gathering business. They created a POS system for Magic: The Gathering, which they gave away for free to all the comic book stores, which led them to have all the inventory. Slice has been doing the same in the pizza space. Most pizza owners want to cook pizza and not do all the administrative work around running their business. Slice does all the work for them. They pick up the phone, create their website, help with packaging. They become their phone, web and mobile pizza-ordering provider. As a result they have a CAC of zero on the demand side as they are converting existing clients rather than acquiring new ones. So, yes giving away a SaaS tool that is an amazing trick to grow a marketplace.

Erik Torenberg:

Totally. I want to run through a few different spaces and get your take. These are new marketplaces. So one is home school, two is childcare, three is therapists, and maybe even a non-trained therapists like a listener or a coach. And we’re talking about monogamous, non-monogamous. All of these have potential for people to find a person and go off platform, but how do you think about these spaces?

Fabrice Grinda:

We actually looked at a lot of these. We thought for a long time about creating a childcare marketplace. Ultimately, we couldn’t quite make the economics work. I think, if I recall correctly, you needed a premise where someone could take care of multiple kids for the economics to work.

We never got there. On the high end, there were people that would just hire the care directly or had it provided at work by their high end employers. On the low end, you’re competing with traditional daycare and there was no super effective way to create asset-light daycare or childcare. We’re like, “Okay, maybe we do it in people’s home, but for that we need to get them certified. How do we get them certified? Once they’re certified, do they need us?” And so we couldn’t quite crack the, how do we create a lock-in system and provide enough value after we certify them and find them clients.

So we couldn’t quite make that work. We looked at elderly care as well. We were investors in a few of them. They all died once the California legislation came into place. They worked from a business model perspective as 1099s, but they didn’t work as W2s and they all went under.

We also looked at different therapy marketplaces. For instance in physical therapy, there’s Kulagy out of LA which is doing reasonably well. For psychologists you have TalkSpace, which is absolutely crushing it, as far as I can tell, given that you can get a therapist remotely for cheaper and with more convenience than if you’re doing it in person. For therapy, the key success factor, if I recall correctly, is actually getting reimbursed by insurance or paid for by the employer. It’s too expensive at $100 or $200 per hour for many people to afford it out of pocket. You have to demonstrate the value of the therapy either to employers in terms of productivity or absenteeism or to insurance companies in terms of lower medical costs to get it paid for by one of them.

Note that we have not invested in any of the players in the category yet. We got close to a few, but we haven’t pulled the trigger. That said, I could see marketplaces working in the category if they find a way to get paid.

For homeschooling, it feels like a monogamous relationship on a go-forward basis to the extent you have one tutor for a child, especially at the early ages. If it’s multiple tutors, it’s less of an issue. I also don’t know how big the market is.

I suspect continuing education is the first place that’s going to be disrupted. It ridiculous that you finish college right after 22 or 23, and that’s it. You never get more education, even though the world is changing so quickly.

Having online courses in order to complement your learning makes a lot of sense. Imagine you were doing marketing at a startup in 2000, you were probably doing display ads. Later, you had to do search engine marketing (SEM) on Google. Then you had to do Facebook. Then you had to do Instagram. Then you had to do video ads on YouTube, etc. That world completely changed and is continuing to change and you need to keep updating your skillset. What Teachable, Udemy and Lynda are creating make tons of sense. It’s easier to disrupt than existing schooling.

Homeschooling is kind of a way of saying, “Okay, I’m not satisfied with the way the current K through 12 education system works. I’m going to create an alternative.” That said it has serious downsides. It’s harder for your kids to socialize. It’s also very expensive so I wonder how big that market ends up being. In order for the marketplace to work in that category, you probably want to provide a lot of value to the parent to make sure that the experiences that they’re getting from their tutor is on track with traditional schools. Despite the fact that it’s a monogamous relationship, if you can prove to the parent that the tutor is actually teaching in line with what colleges are going to be expecting in the future, then there is ongoing value, especially if you add other forms of tutoring on top. That said the monogamous relationship probably means your take rate has to be limited to something like 10%. You probably have to do payroll processing on behalf of the parent as well in order to increase your value. All things considered, I think it could work there, but I think I would have an issue with TAM. The real long-term solution, as a country, is to fix our K through 12 education.

Erik Torenberg:

Totally. And I’m curious what other spaces, you mentioned childcare earlier, that you’ve maybe considered incubating or got close to, but just couldn’t quite get there. I’m curious if you’ve looked at whether some of them might be in education or healthcare or public services, construction. What are some spaces you got excited about, but couldn’t quite pull the trigger on?

Fabrice Grinda:

As investors, we ended up investing a lot in the construction space because the user experience is really broken, both B2B and B2C. For instance we invested in a marketplace for architects to find contractors. We invested in Toolbx for contractors to order products to be delivered the same day. If you are at a construction site and run out of two by fours, Toolbx will go and get it for you. We’re in a dump truck driver marketplace. If you need to remove all the debris for your construction site Tread will take care of that for you. We are investors in Toolbox which connects skilled construction workers to construction projects.

Even though the experience has been broken for a long time, the “why now” is that many of the companies in the industry are family owned and are being taken over by millennials who expect to be able to transact online and are digitizing their businesses as a result.

Logistics has a similar profile and we have been very active in the category. We were early in Flexport, and we invested in Freightwalla, which is an Indian digital freight forwarder. We also invested in Leaf Logistics and many others.

We have been less active in education, healthcare, and public services. It’s harder to attack regulated markets because the regulator is very slow and they are not necessarily trying to optimize for either extraordinary outcomes or efficiency.

I liked disrupting education at the edges rather than the core because you don’t need to get approvals from the teachers’ unions or get public school to allocate budget to you.

The same applies to healthcare. We invested in Parsley Health. I like One Medical and Forward. More people are wearing Apple Watches and Fitbits, creating tons of data. However, it’s not currently being used by the medical profession. People are using the information themselves. This is especially true in our world of entrepreneurs and VC where everyone is bio-hacking. We’re all tracking our sleep, calories eaten, trying different diets and trying to improve our health outcomes.

I like this approach of doing it bottoms up, disrupting the category at the edges until the point that it has no choice but to affect the core. It doesn’t make sense that there’s so much pen and paper still in processes in medical offices. We consideredcreating a medical records encoding company to do it on behalf of doctors’ offices. Every time you go to the doctor’s it’s incredibly inefficient. You fill out all the same papers. They have multiple people at the front desk only to deal with all these papers, file insurance claims, send them to Medicaid. It’s ridiculous how inefficient the process is. Ultimately, we couldn’t quite get there for a variety of reasons, but I can’t wait for someone to digitize that.

Erik Torenberg:

Totally. Do you think it’s not too late to build a big company in the dating space? How have you reviewed that marketplace opportunity?

Fabrice Grinda:

I mentioned earlier I didn’t like job sites because their objective is to lose their clients by finding them great jobs, it’s the same reason I don’t love the dating sites because, if they do a good job, they find you a girlfriend or a boyfriend and then they lose you. And if you end up breaking up, they often have to reacquire you. I think the average lifespan of a user on a dating site is six months because they do a pretty good job. Around half of marriages come from people who met on online dating sites. As a result churn is very high. You can build a high revenue business and in the early days, you had interesting viral loops, but I don’t like the churn component of these business. I suspect the LTV:CAC is not great. You can build a billion-dollar business in the category, but I don’ think you can build a $20 billion business, let alone $100 billion business.

I like businesses where the better job the business does, the more their customers use it. For Uber, year one, you use it four times a month. Year two, you use it eight times a month. Year five, you use it 16 times a month, plus you started ordering on Uber Eats. So the revenue per user per month keeps going up, and up, and up. Who knows what the ultimate unit economics are? The problem with dating sites is, “Oh, I met someone I really liked and I got off the dating site.” Maybe you get back on it in the future, but the ultimate value they extract from you is pretty limited. It is a marketplace, but I don’t love it for kind of the same reason I don’t love the job sites.

BTW that’s why I like staffing businesses more than job sites. You keep finding people good jobs and then earning a percentage of their income on a go-forward basis as opposed to losing them forever or for multiple years, at least if you find them a full time job on a traditional job site.

Erik Torenberg:

In closing, what’s your request for job startups? Besides RigUp, are there verticals that you are excited about, despite your skepticism? Or what other spaces in B2B, or perhaps more broadly, that you want to invest in or see more entrepreneurs build it?

Fabrice Grinda:

For jobs, we’ve done a lot of the vertical staffing marketplaces. We’re in Trusted Health for nurses. In a way, Meero is a photographer marketplace. Frankly if you are building a marketplace, you should reach out to us. We are the premier global marketplace investors and it really doesn’t matter the industry, the category, or even the geography, though we do prefer typically larger markets.

Especially if you meet one of our theses, whether it’s a vertical or a marketplace pick model or a B2B marketplace, you should reach out. There is no specific industry or category we are looking at. We are business-model specific. If you are building a marketplace, we want to talk to you.

Erik Torenberg:

Awesome, that’s a great place to close. Fabrice, thank you so much for coming on the podcast. This has been a great episode. And for people who do want to talk to you, where should they reach out or where can they learn more about FJ Labs?

Fabrice Grinda:

We are very open and easy to find. You can find a lot of my thinking on my blog at FabriceGrinda.com. You can see our portfolio at FJLabs.com. It’s probably easiest to reach out to me on Linkedin. Even if you send us a cold email, we will review it if you are building a marketplace.

Erik Torenberg:

Awesome. Fabrice, thank you so much for coming on the podcast. It’s been a great podcast.

Fabrice Grinda:

Thank you for having me.

COVID-19 – 11 Fabrice Grinda – Survivre : le seul KPI du moment

Discussion sympa avec Matthieu de Generation Do It Yourself sur COVID, l’economie, les startups

Pour ce 11ème épisode dédié aux entrepreneurs face à la crise du covid-19 (et deuxième réalisé en live sur LinkedIn), je reçois du très lourd. Fabrice Grinda c’est une légende de la tech, le plus gros business angel du monde selon Forbes, une tête tout droit sortie de Princeton avec les honneurs ! Un gros bonnet en somme. 

Fabrice, c’est aussi le mec qui a fondé OLX, le plus grand site web d’hébergement de petites annonces avant de se lancer dans FJ Labs, l’une des boîtes d’investissements les plus actives avec quelques 600 boîtes à son portefeuille dispersées aux quatre coins du globe, dont 500 où il est encore actif. 

Alors forcément, je me suis dit qu’il devait avoir un bon pouls de ce qui se passe dans cet univers. C’était clairement le cas. 

“Mon intuition c’est, qu’en septembre, la majorité des startups vont chercher des fonds. Donc, la concurrence sera accrue. Idéalement, il faudrait attendre septembre 2021 avant de chercher à lever de nouveau.”

Depuis son île des Caraïbes où il est confiné, Fabrice nous livre sa perception de la crise et nous raconte comment les entreprises de son portefeuille ont réagi. Il nous explique aussi comment, en tant qu’investisseur, il continue son activité, en faisant des bridges notamment. 

Dans cet épisode, Fabrice explique également comment survivre à cette période et vous livre ses conseils pour lever si vous êtes une entreprise ou, au contraire, pour investir. Il nous donne également les conseils exclusifs qu’il donne aux entrepreneurs qu’il côtoie en ce qui concerne la façon de continuer à fonctionner, sur la gratuité ou non des services et sur si c’est le bon moment pour se lancer. 

“Il faut absolument conserver les unités business et sales. Les grands groupes qui, en temps normal, refusent de parler aux startups viennent maintenant les chercher car elles sont désespérées à l’idée du faire du chiffre d’affaires. C’est le meilleur moment pour signer de nouveaux contrats.”

L’entrepreneur qui vit à New-York depuis plus de 20 ans raconte également comment la ville qui ne dort jamais s’est organisée et les mesures prises en place par le gouvernement de Trump, notamment pour soutenir l’économie. 

Enfin, Fabrice et moi, nous répondons aux questions que VOUS nous avez posées pendant le live. 

Un épisode passionnant, richissime en conseils et apprentissages ! 

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The global economy and its impact on startups in the time of COVID-19

In February I suggested that the SARS-CoV-2 virus and the COVID-19 disease it causes may be the black swan that push the global economy into recession. I suggested that uncertainty would be worse than definite bad news and that the second order impact of the virus on the economy due to individual, investor and corporate risk aversion would dwarf the first order impact. Unfortunately, this post has proven to be prescient and the economy is headed for recession.

Every day brings news of quarantines or companies like Volkswagen shutting down production. While some professions can work from home, and the trend towards remote work and flexible work will be accelerated, most are not in this privileged position, and the economic costs in terms of lost wages and production are enormous. On top of that everyone is becoming risk averse: companies are trimming costs and delaying investments. Individuals are delaying making big purchases of cars or houses and are changing their behavior to decrease exposure: not going out, traveling or going to work. Individually this makes sense, but collectively can lead to a huge decrease in corporate and consumer demand which will worsen the economic impact.

As investors are also becoming more risk averse, we may very well be headed for a consumer, corporate and sovereign debt crisis. Despite an increasing savings rate in the last decade, US consumer debt is now higher than in 2008. 

US corporate debt now exceeds the prior peak of the 2008-2009 housing bubble.

 

Many countries’ fiscal position worsened over the last decade. Countries have been running deficits during a long macro expansion leaving them in a much more precarious position to deal with a recession. Italy, with a debt to GDP ratio above 130%, looks particularly vulnerable. They have been badly hit by COVID-19 and as investors worry spreads with German bonds have been rising. They are also not in a fiscal position where they can afford significant loosening to fight the upcoming recession. The economy is expected to contract by at least 3% this year according to a recent forecast by Oxford Economics. On top of that the country’s banks are poorly capitalized and cannot extend credit to the country’s borrowers. Worse the banks own about a quarter of the country’s $2.4 trillion debt linking the fate of the two in a destabilizing way.

Italy is the eighth largest economy in the world and almost ten times larger than Greece which caused the last sovereign debt crisis a decade ago. An Italian sovereign debt crisis would rapidly prove contagious. Greece and Portugal are vulnerable given their high debt to GDP ratios and relatively low growth. Banks in France, Spain, Portugal and Belgium all hold substantial amounts of Italian government debt and would be terribly hit.

At this point it’s unclear how long the economy will be on lockdown to prevent the spread of the virus and how deep the recession and financial crisis will be. The financial crisis in particular has the potential to dwarf the impact of the others as consumers, corporates and governments have used historically low rates to fund themselves and may find themselves without access to credit or with much more expensive credit in the near future.

That said at this point it’s clear that most governments, central banks, the IMF and the World Bank will throw everything including the kitchen sink at this problem. The Fed, for instance, proactively cut its rate to 0% this Sunday and is currently doing quantitative easing (QE) at over 15 times the rate of previous QEs. The US Treasury is working on a $1 trillion stimulus package. Debt relief is also on the way. New York just suspended mortgage payments. The SBA will provide disaster assistance loans to small businesses affected by COVID-19.  This will probably only delay the day of reckoning relative to the massive amounts of debt we accumulated but should allow this recession to be quick if the quarantines and restrictions end in the next few months. This is by no means to say that scenarios like the Great Depression or the Great Recession are not possible, but at this stage it seems like the lower likelihood outcome. Whether it happens seems mostly to be driven by how long it will take for the virus to burn out or scientists to come up with a vaccine that can be deployed widely. If it happens in the next 6 months, the downturn will be more limited, and we should recover quickly. If it takes 18 months, the outcome would be much more severe.

History makes me optimistic. The Spanish flu of 1918 infected 500 million (27% of the world’s population) and killed up to 100 million, or 5.6% of the world’s population of 1.8 billion at the time. Its impact and mortality were much worse than COVID-19. The economy entered a recession in 1918 and started recovering when the virus ran its course in March of 1919. Likewise, the stock market went down 35% from top to bottom in 6 months during the Spanish flu, but it took only 18 months to get back to its previous level. We may do better this time. Given the aggressive quarantine measures and all the efforts on finding a vaccine, it’s possible that the time frame will be compressed with a 3-month peak to trough and quicker recovery. 

Impact on Venture Investing

Regardless of the macroeconomic outcome, I remain very optimistic about the startup sector. The Great Recession was the worst recession since the Great Depression and venture investing only decreased 27.7% between 2007 and 2009. I am especially optimistic about early stage investing. The number of angel and seed deals kept growing during the Great Recession from 457 in 2006 to 1,225 in 2009 according to Pitchbook. If an early stage startup is well capitalized for the next two years and is not in a sector disproportionately impacted by COVID-19, there is no reason not to invest. The macroeconomic environment that matters for an early stage startup is the one when it seeks an exit 5 to 10 years from now which is not impacted by the current macro environment. Said startup would benefit from facing less competition and lower customer acquisition costs as everyone is curtailing marketing spending. The same reasoning also holds true at the Series A & B though investors will be more discerning and focus on the startups that have scaled with proven unit economics, raising at reasonable valuations.

Late stage investing will be much more impacted. Exits will be delayed as buyers curtail M&A activity and the IPO window closes. Airbnb for instance will probably no longer go public in 2020. At the same time fair weather investors which have historically not been in venture investing such as Softbank, Fidelity or family offices, may very well exit the category and will at least severely curtail their investments from the 2018 high. 

Which startups will be negatively impacted?

In the short term most startups will see their revenues shrink, though they should recover when the crisis ends as their fundamental value proposition has not altered. I suspect that almost all our portfolio companies will miss their 2020 plans though the distribution will not be evenly spread. Those catering to the sectors most affected by the pandemic will see bigger drops. Challenging industries include events, transportation, hotels, sports (other than esports), spas, apparel / luxury goods, restaurants and bars, construction, fitness facilities, tourism, and any business that involves physical stores or group interactions. 

That said, if the startups are well capitalized and take the proper precautions, they should be ok. The ones that will be most negatively impacted fall in two categories:

1. Companies that need to raise capital now:

It’s very hard to raise capital when every investor in the world has gone risk off. We’ve already had multiple term sheets pulled near the closing date. In normal circumstances many of these startups could dramatically cut their costs to reach profitability or at least massively extend their runway, but with revenues collapsing as quickly as costs are cut, profitability will be nearly impossible to reach. Many of those startups will die.

2. Companies whose last round were highly overpriced and did not grow into their valuation

Founders, especially first-time founders, consider the valuation at which they raise a round a badge of honor. However, the valuation that really matters is the final exit valuation, not the interim fund-raising valuations. In the frothy times of the last few years we’ve seen many examples of companies which should raise $10 million at a $40 million post money valuation (25% dilution), raise $10 million at a $100 million post money valuation (10% dilution). Intuitively if you can raise the same amount of money for less dilution it feels like you should do it. The issue is that doing so massively increases the risk that your startup will fail. 

Raising at too high a valuation relative to traction is one of the most effective killers of startups. You price yourself out of exits and if you don’t grow into the valuation, given the painfulness of down rounds and anti-dilution clauses, most companies fail to raise their next round. This is especially true in the current circumstances where investors are more discerning of product market fit, unit economics and are valuation sensitive.

What should startups do?

Sequoia has a set of good recommendations for startups. The irony is that they mirror a lot of the recommendations we at FJ Labs give to our startups, even in good times. I suppose this makes us more risk averse than most, but we’ve been around long enough to know that not everything always goes according to plan.

General recommendations

1. Raise a bit more than you need:

First time founders tend to be too dilution sensitive. They want to raise just the amount of money that will get them to the next round of funding. In good times where capital is readily available this can work, but the problem is that you may find yourself out of cash when the world is not willing to invest. We recommend our early stage startups to 18 months of runway and to know how to extend it to 24 months should it be necessary. 

We don’t know how long and how sharp the downturn we are facing is. If you can raise a bit more than what you are looking for because it’s readily available, say $5 million instead of $4 million, take it.

2. Focus on your unit economics: 

We’ve always been a unit economic driven firm valuing profitable growth over breakneck growth. As a result, we passed on some companies that became huge, but also avoided a much larger number that went to zero. Even pre-launch we expect our founders to articulate their theoretical unit economics based on reasonable expectations such as the industry’s average order value (AOV), recurrence and estimates of customer acquisition costs (CAC) based on some simple tests. 

In general, we like businesses that recoup their fully loaded CAC in 6 months on a net contribution margin basis. We want them to 3x their CAC in 18 months. Ideally, the business has negative churn. Even though it lost say 50% of its customers after 18 months the remaining ones are buying more than double what they bought before and the ultimate LTV to CAC ratio may be above 10:1. Many of the companies we invest in have not been live for 18 months but can articulate what they think their 18 month unit economics will be given an analysis of their early cohorts in terms of CAC, AOV, churn and recurrence.

The only time we are comfortable with negative unit economics is when you can rationally articulate that with scale and density you will get to attractive unit economics. 

3. Control your burn:

Note that I am defining burn as your monthly cash burn: cash in minus cash out and not just as your monthly costs. 

In venture there is a reasonably clear set of expectations of where you need to be by when to raise your next round of financing. In the early days of your startup when you don’t have the scale to be profitable, your objective is to be ready for your next round. In other words, the objective of your pre-seed or angel round is to get you to your seed round. The objective of your seed round is to get you to your Series A. The objective of your Series A is to get you to your Series B. At that point you may have enough scale to be profitable and can opt to grow profitably or to raise further rounds to accelerate your growth. Some startups could be profitable earlier, but they would be the exception rather than the rule. 

The expected time between rounds is 18 months. On average pre-seed or angel rounds are $1 million, seed rounds $3 million, A rounds $7 million and B rounds $15-25 million. The expected monthly Gross Merchandise Volume (GMV) traction for a marketplace startup with a 10-20% take-rate is $0 at pre-seed, $150k / month at seed, $650k / month at the A and $2.5 million / month at the B. These companies on average have a 66% gross margin.  

Given that the cash is expected to get you to the next round this means you should keep your monthly burn at $50k or so after your pre-seed round, $150k after your seed, $375k after your A and $800k after your B. In other words it’s not unreasonable that if your monthly GMV is $100k / month, you are burning $100k / month, if your monthly GMV is $500k / month you are burning $200k / month, if your monthly GMV is $1M / month you are burning $400k / month if your monthly GMV is $4M / month you are burning $800k / month.

Note that these are averages and there are many outliers in both directions. A second time founder will probably command higher prices in the early stages. A company doing exceptionally well and growing faster than the norm may have a Series A that looks more like Series B. In other words, venture fundraising outcomes don’t follow a normal Gaussian distribution curve. The middle is much fatter and there is a wide dispersion of outcomes.

Note that the numbers would also be fundamentally different for a marketplace with a 1% take rate. The GMV would have to be much higher to reach similar net revenues. Inversely a SAAS (software as a service) startup with a 90% gross margin would need much lower revenues to have similar net revenues. A marketplace startup with $1 million in GMV, a 15% take rate and a 66% gross margin generates $99k in net revenues. That’s essentially the same as SAAS startup generating $110k / month in revenues with a 90% gross margin. In other words, $100k / month in SAAS revenues is enough traction to raise a Series A while a marketplace startup typically needs upwards of $650k / month in GMV.

While this is a rule of thumb, even avoiding outliers, this needs to be taken with a grain of salt. For instance, for a B2B marketplace with signed contracts coming online in the coming year, you can give them credit for some of that growth and justify a Series A even if they are not yet at what would otherwise seem to be sufficient traction..

For simplicity I put together this little cheat sheet.

Specific recommendations for the current times:

1. Expect your revenues will decline:

Many businesses are essentially shut down right now given both supply chain disruptions and worker quarantines. Even if you could serve your customers, they would probably curtail their spending. At the same time if you are sales driven, you should not expect to be able to meet and close new deals for months. Even deals you were convinced were going to close will at least be delayed if not outright cancelled. 

2. Delay hiring and investing until it hurts:

It’s a good rule of thumb for startups to delay hiring until it hurts and to remain very cash conscious, but even more so in these times. It’s also worth revisiting capital spending plans to make sure they are appropriate considering the current environment. 

3. Cut costs:

It going to hurt, but it’s a good time to trim all expenses. It’s the perfect time to try to increase productivity and do more with less. 

Exceptions

If you are in an industry that benefits from the crisis such as online education, remote work technologies, or online entertainment, now is a good time to be investing. This is also true in other industries if you have an exceptionally strong balance sheet and lean cost structure. You can take advantages of lower customer acquisition costs while others retrench, or you can acquire weaker competitors. 

What’s important is to be deliberate about your spending choices rather than just follow whatever plan you originally put together before the crisis occurred.

What should venture funds do?

Many entrepreneurs don’t understand why venture funds stop investing in down cycles even though the macroeconomic environment that matters is the one that exists when they try to exit 5 to 10 years in the future. The reason is related to the way venture funds get their own capital. Venture funds have partners who make investment decisions, they are called General Partners or GPs. They deploy capital that is given to them by Limited Partners or LPs. These are typically pension funds, university endowments, family offices and the like.

The GPs typically charge a 2% annual management fee and 20% carry (20% of the profits) over the 10-year life of the fund. When it’s announced a fund raised a certain amount, say $300 million, they don’t have the cash on hand. Instead they call the capital when they need it from their LPs to cover fees and investments. A typical $300 million fund only has $240 million to invest because 20% of the capital (2% per year for 10 years) is reserved to pay the fees of the GPs that covers their cost structure: salaries, travel, rent, events etc.

A typical $300 million fund might deploy $80 million per year over 3 years calling $86 million per year (including fees) in multiple capital calls. Once the fund is fully deployed after the third year, the remaining calls would be to cover $6 million annual management fees. Once successful exits start occurring and the LPs recouped their $300 million, the GPs would also take 20% of the profit.  

Typical institutional investors try to create balanced portfolios. They may want 10% in private equity and venture capital, 40% in equities, 20% in bonds, 20% in real estate and 10% in cash. The issue is that when public securities holdings crater, the portfolio looks unbalanced from their perspective because private assets are rarely repriced so suddenly, they might find themselves, on paper, with much larger exposure to venture capital than they want. If you do a capital call at that point in time you would only exacerbate their portfolio imbalance. Many LPs request that you don’t call capital in those times as they might not be able to fulfill them, especially if they find themselves short on cash, perhaps because they were trading on margin and are facing capital calls from their banks.

I’ve argued in the past that this traditional portfolio construction is flawed at the individual level preferring bar bell investing with lots of cash on hand to take advantage of opportunities in downturns and a very diversified portfolio of startups on the other hand. This is also true at the institutional level. VCs should try to be counter cyclical rather than pro-cyclical. Some of the best companies are created in a time of crisis.  

For instance, the following companies were founded between 2008 and 2009 during the financial crisis: Airbnb, Cloudflare, Github, Pinterest, Slack, Square, Stripe, Uber and Whatsapp. If you stopped investing in that time period, you missed out on the best and most defining companies of the last decade.

At FJ Labs, we are still seeing many exciting opportunities. We’ve increased our investment threshold, narrowed our focus to early stage marketplaces which raise enough to withstand the coming storm, but are still committed to investing. Times like these, and our nontraditional approach to venture investing, are the reason we avoided traditional institutional LPs in favor of a limited number of strategic LPs who understand the opportunities created by the circumstances we find ourselves in.

Conclusion

We don’t currently know the duration and severity of the upcoming downturn and a wide range of outcomes is possible. However, based on the aggressiveness of policymakers’ initial response, it seems like the downturn, while severe, may not be prolonged. A scenario like the one of the Great Recession or Great Depression, while not impossible, seems to be on the lower probability end of the spectrum, especially if COVID-19’s impact on our life ends in the coming 6 months.  This is all the truer as policy makers are applying the playbook they devised after the Great Recession with the lessons learned during that crisis. 

Startups will face difficult times in the coming year and those that need to raise capital now may very well die. For those that adapt and withstand the storm and for those created in these times of crisis, the future is bright. The technology sector will remain the engine of productivity and economic growth and its influence will only be magnified. The pandemic is accelerating the shift towards online ordering, online consumption and the shift to remote and flexible work. There is much room to grow. We are still at the very beginning of the technology revolution. Only 15% of commerce is online. Online penetration remains negligible in the sectors that account for most of GDP: education, health care, and public services, but as these services have started to migrate online during the pandemic, a tidal wave of change is coming. 

Technology will finally exert its deflationary power while improving user experiences in more areas of the economy. We live in challenging times, but they are also exciting as we are starting to build a better world of tomorrow, a world of equality of opportunity and of plenty! 

COVID-19 may be the black swan that pushes the global economy into recession

If there is one thing that businesses and individuals hate even more than bad news, it’s uncertainty. Even if you scour the literature and CDC releases (such as this latest one from February 21 ) little is known about how contagious COVID-19 actually is, its ultimate level of mortality (viruses have a tendency to become less lethal over time), and its final impact on the global economy. As a result, it makes sense for companies to be more risk averse: to delay hiring more staff and making new investments. Likewise, individuals logically delay making big purchases of cars or houses and change their behavior to decrease exposure: they don’t travel, go to restaurants, stores or movies. If things get severe, they stop going to their jobs. If schools are closed, healthy workers may have to stay home with their children. Individually this makes sense, but collectively can lead to a huge decrease in corporate and consumer demand which can easily tip the economy into recession.

In other words, the second order impacts of a pandemic due to risk aversion dwarf the first order impacts (which are more easily measurable) such as the costs of treating infected people or the lost wages of people not working because they are sick or avoiding infection. For instance, a 2009 study by economists at the Brookings Institution analyzed the direct economic impact of closing schools during a flu pandemic. Since about one-quarter of civilian workers in the United States have a child under 16 and no stay-at-home adult, closing all the nation’s K-12 schools for two weeks would result in between $5.2 billion and $23.6 billion in lost economic activity; a four-week closing would cost up to $47.1 billion dollars — 0.3 percent of GDP.

This purely counted lost wages, but people whose income falls because they don’t work, cut their spending, and the people who don’t receive that spending in turn curtail their expenses creating a negative snowball. Worse, while the decrease in demand is deflationary in nature, the disruption to supply chains could lead to shortages and hence increased prices and inflation in the short run further pinching consumers’ wallets.

Right now, airlines are rapidly cutting capacity, tourism is taking a beating, and places like Macau look like a ghost town. All this while we are still in the first phase of the epidemic. It’s unclear where it will go from there – whether it will be contained like SARS which killed just 916 people, lasted a year and reduced global GDP by only $33 billion or will look more like the Spanish flu of 1918.

The 1918 influenza epidemic infected 500 million people around the world or around 27% of the world’s population at the time and killed between 40 and 100 million people. It infected people everywhere including on remote Pacific islands and in the Arctic. Because it caused unusually high mortality rates in individuals aged 18 to 40, it had a particularly strong impact on the workforce and pushed the economy into recession. While the data from the time period is sparse, according to the NBER business cycle chronology, there was a cyclical peak in the US in August 1918 and a trough in March 1919. These dates are almost exactly coincident with the epidemic that began in August 1918 and had nearly run its course by March 1919.

There are two possible scenarios at this point. The first is that COVID-19, while significantly worse than SARS, is contained and does not lead to more than a few million deaths globally (vs. up to 646,000 flu annual death). It’s the most likely scenario – not because I have any confidential data on infectiousness and mortality – but because most epidemics are not as dire as the 1918 influenza if only because we now have vaccines, anti-virals and antibiotics that can treat secondary bacterial infections.

The Asian flu of 1957-1958, the Hong Kong flu of 1968-1970 and the Swine flu of 2009-2010 killed less than 2 million people each even though the latter infected up to 21% of the world’s population at the time (up to 1.4 billion people). In this case, many countries may experience recessions: two consecutive quarters of negative growth, but would quickly recover as the pandemic burnt out. Companies would replenish their inventories and consumers would eventually make the purchases they had merely delayed in the face of uncertainty and increase their spending again as their income recovered when they returned to work. The Asian flu and Swine flu are estimated to have cost around 1% of GDP in affected countries, but the economies of those countries quickly recovered.

A more severe scenario is possible given how contagious COVID-19 seems to be. If it infected as many people as the Spanish influenza with what seems to be its current 2% mortality rate, over 2 billion people worldwide would be infected and 40 million would die. This would lead to a massive global recession. Researchers at the Federal Reserve Bank of St. Louis and the World Bank calculated that a pandemic as severe as the 1918 influenza could contract GDP from 4.25 to 5.5% in 1 year costing more than $3 trillion and take years to recover from, especially if people of working age were disproportionately affected as anecdotal evidence suggests may be the case.

I am obviously praying for the first scenario to be true, which if mild enough might just allow the global economy to avoid a recession. That said some countries like Japan seem to be destined for one. The Japanese economy already shrank at a 6.3% annual rate in the final quarter of 2019 due to a consumption tax increase. This will only be compounded in the first quarter by the impact of Typhoon Hagibis and COVID-19.

What seems certain is that most companies on a go forward basis will rethink their supply chains to create more redundancy. Let’s also hope that China bans live wildlife markets once and for all given that they are the likely source of both SARS and COVID-19 and are an ongoing source of risk.

All Things Marketplaces

Listen to “All Things Marketplaces with Fabrice Grinda” on Spreaker.

I had a very in depth conversation with Erik Torenberg of Village Global about marketplaces. We discussed:

  • What I believe about marketplaces and the trend towards verticalization that VCs don’t believe.
  • How FJ Labs evaluates investments and the four criteria that we use to determine whether we will invest or not.
  • A breakdown of some of the failed marketplace startups.
  • What you need to know if you’re building a marketplace business in 2020.
  • An analysis of marketplaces for home school, child care, therapy, construction, and more.
  • How this intersects with the future of work and the future of food.
  • Why certain legacy marketplaces have managed to stick around.

2019: Getting my Move On

In 2019 I moved to Turks & Caicos and decided to sell my apartment in New York. I love my hybrid life where I split my time between New York and the Caribbean. It allows me to spend a month in New York where I am intellectually, socially, professionally and artistically stimulated beyond my wildest dreams. I meet countless extraordinary people, host intellectual dialoging salons and enjoy all of New York’s entertainment options. But after a month, I admit I am exhausted, and the constant doing takes time away from thinking. That’s why I then love spending a month in the Caribbean where I can work during the day, kite, and play tennis and really take the time to read, be reflective and recharge my batteries. 

I decided to leave the Dominican Republic in 2018, and had to ponder where I should go. My real estate travails from 2012 to 2018 meant that for 7 years I did not have a real home or the playground with all the activities I adore. It’s not as though those are life essentials and I was deprived. Quite the contrary, I had amazing life experiences in asset light living (see The Very Big Downgrade & Update on the Very Big Downgrade). I traveled extensively and went on many adventures, but I must admit I do miss the convenience of being able to play tennis and padel every day or just to have my friends come over for a LAN party.

In hindsight, I should have just bought an already built house that I could just move in, in a stable country where I could buy inexpensive nearby land to build my playground and call it a day. It would not fulfill my grandiose vision of building a “Necker Island 2.0” to invite a community of entrepreneurs, artists, spiritual leaders and intellectuals to hang out, nor would it have my specific aesthetic preferences, but it would have the convenience of being immediately useful and to play the role of gathering point for friends, family and colleagues.

This led me to buy Triton in Turks & Caicos. Turks is very built out and does not have the raw authenticity of Cabarete. There are fewer days of wind for kiting, and it’s insanely expensive. However, it has the most beautiful water in the world. The weather is fantastic all year long. The flights are only three hours from New York. It’s English speaking and uses the dollar as its currency. The safety, flat water and gorgeous beaches, not to mention the absence of Zika, Chikungunya and dengue make it appealing for all my friends and their families, and not just my adventurous friends who liked the rougher conditions of my Cabarete dwelling with its massive spiders, rats and cockroaches. 

Having gleaned some lessons from my prior experiences, I decided to buy a house on Providenciales on Long Bay Beach where I can kite directly from the house and play tennis at the house. I opted not to buy on the other islands despite significantly lower prices and the availability of more land, because the lack of infrastructure makes things way more complicated and expensive. It’s also inconvenient to go for a few days if upon landing you need to be driven to a boat to get to your destination. I will now buy a little bit of inexpensive non-beachfront property to build the missing elements of my playground starting with the all-important padel court.

At the same time the never-ending travails with my New York apartment made me decide that the time had come to move on. In 5 years, I have not been able to enjoy the apartment properly and the water damage has been such that I have been living in hotels and Airbnbs for the last 18 months. As the building is badly built, the management intractable and the building broke, I suspect that even if I ended up rebuilding it as my dream apartment, problems would keep popping up. In hindsight, I undervalued the benefit of being in a well-managed building with the financial means to address issues, nor did I realize the downside of having by far the best apartment in an otherwise relatively small and poor building. Having moved dozens of times in the last 18 months, I intend to rent an apartment March 2020 onwards. 

These travails have also cured me of home ownership. I would much rather rent and have the owner deal with whatever issues arise rather than having to deal with them myself. It means I won’t have the apartment of my dreams, but as life keeps highlighting: the best is the enemy of the good. I look forward to having a place in New York I can call home for the next few years bringing a modicum of stability to my life.

I keep being surprised by the amount of work and costs involved with real estate ownership and how illiquid an asset class it really is. The maintenance required highlights that it is a depreciating asset that requires constant work. When you take into consideration property taxes, insurance, maintenance and the constant renovations, the net yield is negligible. Despite historically low interest rates it makes much more sense to rent. This is especially true in New York right now as the glut of high-end apartments makes it a renter’s market. I can’t wait to be rid of all the real estate I own, though the pace of divestiture has been glacial. 

In an ideal world I would not have bought the house in Turks, but it was unfortunately not available for long term rental. The limited housing stock on the island, almost none of which is available for long term renting, forced my hand. I do not consider it to be an investment. It’s consumption, pure and simple: a place to call home.

Having found my new home in Turks, allowed me to have an amazing year on both the personal and professional fronts. I brought my friends and family to visit countless times. I started learning to kite foil and had countless adventures.

Highlights were: 

  • Heliskiing with Kingfisher in Kelowna both to start and finish the year
  • Skiing with lots of my friends and family in Niseko (Japan)
  • My sister in law Cristina’s graduation from Fuqa (Duke)
  • My nephew Edouard’s christening
  • Dog sitting seeing eye dog puppies in New York
  • Hosting countless intellectual salons in New York
  • My 45th birthday in Turks surrounded by friends and family
  • Spending the night on Paul’s art car at Burning Man
  • Going to the semifinals of the US Open
  • Heliskiing in Chile
  • Doing my first Ayahuasca ceremony
  • Training at a padel academy in Barcelona
  • Attending Greenmantle in Bordeaux
  • Visiting Lisbon for the first time
  • Spending Thanksgiving with friends and family in Turks
  • The Luminocity Festival in New York
  • Spending Christmas with my family in Miami

I also spent time visiting my family in Nice. It felt amazing to be back in my hometown enjoying the amazing food, playing tons of padel and spending time with my nephew.

FJ Labs continued to rock. In 2019, the team grew to 26 people. We deployed $51M. We made 124 investments, 83 first time investments and 41 follow-on investments. We had 22 exits, of which 11 were successful including the acquisition of Reverb by Etsy and the acquisition of Fynd by Reliance Industries. 

Since our inception, we invested in 558 unique companies, had 191 exits (including partial exits where we more than recouped our cost basis), and currently have 484 active investments. We’ve had realized returns of 62% IRR and a 4.4x average multiple. 

I spent some time thinking about the latest trends in marketplaces.

I also shared a lot of my entrepreneurial lessons learned in a series of keynotes, fireside chats, podcasts and video interviews:

It was fun to get a full page in the local newspaper just as I came to visit my family in Nice and to be covered in Les Echos around the French Tech conference. 

In terms of writing, I finished my framework for making important decisions in life:

I also reviewed Why We Sleep given that I made significant life changes post reading the book and wrote a packing list for Burning Man to help virgins and grizzled veterans alike.

My economic predictions for 2019 were correct: the US economy did well. We are now in the longest expansion on record, and tech remained the sector to be in. While we are late in the economic cycle, the US may very well continue to do well until the end of 2020. We are at full employment and presidential election years typically have loose fiscal and monetary policies. 

The main recession risk seems geopolitical given the current slew of world “leaders.” I suspect that the largest risk to the world economy is a budget crisis in Italy. It would put the Euro project at risk and lead to a massive flight to safety, creating the next global recession. 

The current political climate keeps reinforcing my decision to avoid following and reading news be it in newspapers, online or on TV. It’s sensationalist negative entertainment that misses the real technology-led improvements that happen slowly, but inexorably transform our lives for the better. 

Despite the implosion of WeWork and the travails at Softbank, I remain very bullish on early stage venture capital. We are still at the very beginning of the technology revolution. Only 15% of commerce is online. Online penetration remains negligible in the sectors that account for most of GDP: education, health care, and public services. The way we build homes is still artisanal. Synthetic biology is in its infancy. The emerging trend of no-code, which allows non-programmers to build complex fully functional websites, is unleashing a massive wave of innovation. It democratizes startup creation and innovation allowing people from all walks of life and every educational background to partake in the Internet revolution.  

We are meeting more extraordinary entrepreneurs than ever before. There are still billions of capital on the sidelines in later stage funds like Sequoia and Insight that need to be put to work in the next few years. I suspect that even if some of these funds disappoint, most will still be able to raise their next fund. The current low rate environment, with no end in sight, will continue to lead to yield chasing. All that to say Seed and Series A funded startups will have access to plenty of capital. The technology sector remains the engine of productivity and economic growth and will continue to do well in 2020.

Happy new year!

2019 Holiday Gadget Gift Guide

Most of my recommendations from the 2017 & 2018 Holiday Gadget Gift Guides still hold. For 2019, I decided to focus on what changed from the past few years.

Notebook: MSI GS75 Stealth

I am a huge fan for MSI. My recommendations this year are the MSI GS75 Stealth.

It’s incredibly powerful with a 144Hz 3ms screen, i9-9880H processor, Nvidia RTX 2080 Max-Q with 8Gb of GDDR6, and a 1TB NVMe SSD. It’s incredibly light at 4.96 pounds for a 17” screen! (Note that I bought a version with 4Tb of SSD, but that might be overkill for most.)

In the past I opted for the 15” version, but this year I switched to the 17” version. I prefer the larger screen to work and play on when I am traveling, and it has a much longer battery life. If you are size constrained the 15” version (the MSI GS65 Stealth) is also a great option and only weighs 4.19 pounds.

Drone: Skydio 2

I own the Mavic 2 Zoom and it’s amazing. It works in high winds, so it’s the only drone you can use to record kite surfing, but it needs to be piloted. The Active Track function is primitive, and the drone loses you easily, even without obstacles.

Last year I bought the Skydio R1 but could not quite recommend it. It was super expensive, noisy, battery life was limited, and it still lost you relatively often. Also, it could only follow you and could not be flown, so it only had 1 real use case. That said the fact that you could basically launch and forget it really impressed me. 

Enter the Skydio 2: it’s 50% quieter, has a much higher quality camera, high speed and battery life while being much cheaper at $999. You can also fly it and given its collision avoidance it does not require an experienced pilot. It can navigate regions with obstacles very effectively on its own while you simply tell it to go forward. 

Here is a video I took this September heliskiing in Chile captured by my Skydio R1.


I am looking forward to really putting the Skydio 2 through its paces in January and February for my next heliskiing trips in Canada. This time there will be tight trees so it will be a lot more challenging for it. 

Video Games: Call of Duty Modern Warfare, Gears 5, Star Wars Jedi: Fallen Order, StarCraft 2 and Unity of Command 2

I had not played Call of Duty in many years as I had tired of the formula and the ever less realistic direction they were going in. The latest installment is a return to form and after years of hiatus, it was fun to scratch my first-person shooter itch. I also love the fact that the campaign has a multiplayer coop mode. 

I love third-person action adventure games. This year there are two great entrees in the genre: Gears 5 and Fallen Order. Gears 5does not have the minute controls of the Drake Unchartered or Tomb Raider games but is super fun to play especially as it’s the only third person adventure game with a multiplayer coop campaign (which is the only way I play the game). Fallen Order is an interesting hybrid between the Dark Soul and Unchartered games with a fun mix of exploration, combat and puzzle solving within the context of a super engaging single player campaign. 

You might be surprised by my recommendation of StarCraft 2, which is a decade old. However, I had never really tried the game when it came out. I had finally tired of Company of Heroes 2 and was disappointed by the recent entries in the real time strategy genre. As StarCraft 2 was now free to play I decided to give it a real shot. I was shocked by how well balanced and nuanced the game is and immediately took to it. I am now a Diamond-level Zerg player despite being a newcomer and beginner to the game and am looking forward to having a lot of fun with the game for the foreseeable future. (Note that for RTS games I don’t play the campaigns and only play online multiplayer on the ladder.)

Unity of Command 2 is the best turn-based strategy game in years. I was a fan of Panzer General back in the day and am excited to be revisiting the genre. It has great gameplay, is beautiful (for the genre) and is fun and challenging, while being accessible for those new to the genre. 

eReader: The new Kindle Oasis 2019

In the past I always recommended the Kindle Paperwhite. It’s a much better value at $129.99 vs. the Oasis’ $249.99. Given how much I read (50-100 books per year), I thought it was worth splurging and trying the Oasis out. It was the right call. I am loving that the screen is 1” larger at 7”, that you can color adjust the integrated light, that it’s light, quick and fully waterproof. It’s the best e-reader on the market. 

If money is no object, it’s the e-reader to get.

Interview in Les Echos (in French): Tech will make the World a Better Place

Two weeks ago, I had the pleasure of hosting a salon dinner with members of French Founders prior to giving a keynote on the state and future of technology. It became quickly apparent that I was way more optimistic than most about the future of technology and humanity on every topic imaginable, especially climate change. I was seated next to Guillaume Bregeras of Les Echos who thought my perspective was interesting and interviewed me post my keynote. I am recreating the article.

GUILLAUME BREGERAS
Original article

Ce business angel poids lourd investit de plus en plus dans les start-up françaises avec son fonds FJ Labs. Les « Echos » ont rencontré ce Français basé à New York qui reste très optimiste sur la capacité de la Tech à améliorer le monde.

L’exaltation est à son comble. Sur la scène du Transatlantic Leaders Forum à New York organisé fin septembre par le réseau  FrenchFounders , Bertrand Picard, Luc Julia, Paul Graham et Fabrice Grinda viennent de se succéder. En coulisse, chacun d’entre eux est courtisé par les startuppeurs qui tentent de glaner au passage un conseil pour leur entreprise. Fabrice Grinda, l’entrepreneur et investisseur français (consacré premier business angel au monde par « Forbes » avec 545 investissements), accorde aux « Echos » une interview dans laquelle il aborde les secteurs qu’il privilégie pour investir, l’évolution de l’humanité et pourquoi il a choisi de ne vivre qu’avec moins de cent objets.

Pourquoi investissez-vous plus en France ?

Je suis opportuniste et je n’ai pas de règle géographique. Il s’avère que depuis deux ans, mon deal flow en France et l’écosystème français se sont nettement améliorés. Cela converge avec les mesures prises par le gouvernement en faveur de l’entrepreneuriat, ce qui explique nos  récents investissements dans Meero ,  Comet ,  Little Worker ,  PopChef ou Urgence Docteurs.

Considérez-vous un retour en France ?

Je me sens chez moi à New York avec une vie sociale, artistique et intellectuelle qui me stimule davantage qu’à Paris. Ici, j’organise plus facilement des dîners où se mélangent des personnalités pour débattre de l’avenir de la religion, de l’humanité dans un monde post-singularité ou de l’éthique.

Comment analysez-vous les tensions sur la valorisation de la Tech, avec l’exemple de WeWork ?

Beaucoup d’investisseurs n’ont pas réfléchit sur la nature Tech de ces entreprises. WeWork est très visible, mais n’est-elle finalement pas qu’une société d’immobilier avec quelques éléments tech ? Ces entreprises étaient valorisées selon les critères des entreprises Tech, alors qu’elles ne le sont pas, et le retour de bâton est dur.

Quels sont les sujets qui vous attirent en tant qu’investisseur ?

Je décline actuellement trois thèses d’investissement autour des places de marché : on verticalise par exemple eBay avec une market place de guitare. Cela peut paraître une petite niche, mais c’est un marché de 800 millions de dollars par an. On verticalise également UberEats avec une boite de commande de pizzas qui génère 400 millions de dollars par an. Ensuite, nous investissons dans des places de marché qui choisissent le fournisseur pour le client final. C’est une nouvelle tendance que démontre  Meero par exemple, qui choisit le photographe pour le client final car il sait optimiser sa sélection. La troisième tendance est la place de marché BtoB où le manque de transparence et le faible taux de digitalisation créent de nombreuses opportunités.

Comment les turbulences économiques et géopolitiques peuvent-elles affecter la croissance de la Tech ?

Sur le long terme, cela n’aura aucun impact. Sur les cent dernières années, malgré la grande dépression et les guerres mondiales, elle n’a pas été affectée. La qualité de vie n’est évidemment pas bonne durant ces événements, mais l’effet séculaire et macro de la tech améliore la qualité de vie des gens. Beaucoup de personnes se focalisent sur l’inégalité des revenus, mais si l’on regarde la mortalité infantile, l’espérance de vie où le nombre de jours de congés, tous les grands indicateurs se sont significativement améliorés. Mais tout n’est évidemment pas parfait. La tech évolue plus vite que nos systèmes politiques, le système éducatif n’est pas adapté aux emplois de demain, l’accès aux opportunités est très inégal en fonction de son lieu de naissance, et la mobilité sociale et géographique a baissé.

Comment expliquez-vous la friction entre les populations ?

Les gens ne se rendent pas compte de l’amélioration du niveau de vie, ne serait-ce que depuis 20 ans, et du privilège que constitue le fait de vivre en Occident. Nous ne sommes pas construits autour d’une approche de  gratitude , d’autant que l’information en continu nous donne l’impression que tout va mal à tout instant. L’amygdale de notre cerveau nous sensibilise à l’information négative car il y a 50.000 ans, lorsque nous étions dans la savane, il fallait être attentif aux dangers immédiats des prédateurs. Si ce monde n’existe plus, nous sommes toujours accrocs à ce type d’information.

Les chiffres clefsC’est le nombre de start-up dans lesquelles Fabrice Grinda a investi qui ont été vendues ou sont entrées en bourse. Il revendique un TRI (taux de rentabilité interne) de 60%.dans lesquelles l’investisseur a injecté des fonds, dont 42 françaises (Meero,  Privateaser ou VideDressing…)

Les entreprises Tech survendent leur capacité à créer un monde meilleur. Croyez-vous dans leur capacité à améliorer les choses ?

Absolument ! Notamment si l’on se pose la question des grands problèmes auxquels on fait face, comme l’augmentation du CO2 dans l’atmosphère. Le prix de l’énergie solaire baisse et sa productivité augmente chaque année depuis 40 ans. Dans plusieurs régions du monde, elle constitue déjà une alternative économiquement plus intéressante pour produire de l’électricité, et le coût du mégawatt sera bientôt tellement faible que l’on pourra régler beaucoup d’autres problèmes, comme la désalinisation de l’eau. Il y a par exemple aujourd’hui une start-up qui transforme l’humidité de l’atmosphère pour créer de l’eau potable. Une autre qui travaille sur le génome de la plante lui permettant de consommer dix fois plus de CO2 qu’une plante traditionnelle, tout en ayant des racines plus profondes pour éviter qu’elle ne le relâche dans l’atmosphère une fois qu’elle meurt. Notre avenir est magnifique pour les quinze prochaines années.

Il y a quelques années, vous avez décidé de ne plus rien posséder. Pourquoi ce choix radical ?

C’est une question d’allocation de temps. Lorsque vous détenez quelque chose, cela engendre du travail supplémentaire. J’avais une maison, un appartement, une voiture et le nombre d’heures passées chaque mois à les entretenir, à gérer l’aspect administratif n’avait plus de sens car il diminuait la qualité du temps passé avec mes amis. C’est un processus itératif et désormais je loge dans des Airbnb, et je vie avec moins de 100 objets.

Les dates clés
1974 Naissance à Boulogne-Billancourt (92) 1996 Diplômé de Princeton et reçoit le prix de la meilleure thèse en économie. Il fonde sa première entreprise, International Computers. 1998 Cofonde et dirige Aucland, un site d’enchères qui s’inspire d’eBay. 2002 Fonde et dirige Zingy, une start-up spécialisée dans les jeux et sonneries pour mobiles, qu’il revend deux ans plus tard à ForSide pour 80 millions de dollars. 2006 cofonde OLX, un site de petites annonces locales racheté par Naspers en 2010 pour 189 millions de dollars. 2014 Vend toutes ses propriétés et ses biens pour retrouver une qualité de relation avec ses amis.
À noterFabrice Grinda lit une centaine d’ouvrage par an. Le dernier à l’avoir marqué est « Why We Sleep » de Matthew Walker. Selon lui, il lui a permis de revoir radicalement son rapport au sommeil.

The latest trend in marketplaces

I am attaching the slides I prepared as support for my Noah Keynote: Marketplaces: The Party is not Over! It presents our current evaluation criteria and investment thesis as well as the latest trends in food, real estate, cars, jobs, home services, and lending marketplaces.

Marketplaces: the party is not over! from Fabrice Grinda

Avoid Death in the Desert: 75 Packing List Essentials for Burning Man

As Burning Man is upon us, I wanted to share with all of you a packing list to make sure you don’t forget anything. A good friend of mine prepared this list for my first burn and I have been using it ever since.

Some items may not be needed depending on your plan especially if you are in an RV. If you are going the ultimate radical self-reliance route of self-camping, as I do, you must also bring your own food and water. Here are a few options for sourcing water. If you come with the Burner Express, you can simply add the water add-on option.

Camping

Sleeping bag & pillow
Water bottle
Warmer blanket
Tent light decorations
Eye mask (to sleep in tent during the day)
Ear plugs
Cup for drinks at camps
Hand towel + towel
Portable phone charger
Mirror (costumes/fun face things)
Lantern
Big Ziplocs (to seal your post-burn clothes)
Trash bags (take your trash out with you)
Stakes (keep tent from blowing away)
Bungee cords (for tent)
Tarp (underneath/on top of tent – dust)
Electrolyte stuff

Venturing

Backpack 
Bike lock
Camelback
Tissues
Goggles
Sunglasses
Scarf (warmth)
Bandana (dust mask)
Cheap indestructible watch
Headlamp
Batteries
Lights for bike (functional, decoration)

Partying

Lights for self (don’t get run over)
Vitamins
Face paint/face jewels
A gift to offer

Toiletries

Wet Wipes (dust)
Face Wipes
Toothbrush
Toothpaste
Hand sanitizer
Deodorant
Dry shampoo
Sunscreen
Face Wash
Small body wash
Brush
Hair ties & bobbies
Rx meds
Other meds (stomach, Advil, **nose spray**)
Makeup remover & cloth balls
**Eye drops**
Toilet paper

Clothing

Warm sleep clothing
Warm coat
Mid layer
Night outfits (warm)
Day outfits (sun)
Chill non-costumes e.g. linen pants
Jewelry/head pieces/fun accessories
Flip flops/sandals (around camp)
Boots
Bag for dirty clothes (dust)
Lots of socks
Hats
Clean PJs, clothes for plane/hotel for hotel (*seal* for after you leave)

Print/bring

Bike rental receipt
Friends’ camps list
Schedules (e.g.; iFeel cruise)
In/out transportation tickets
Camp volunteer schedule

Misc

Cash for goodies
ID
Ticket
Safety pins
Band aids
Duct tape for bike light / zip ties
Scissors

You can also find the list formatted in Google Docs.

A few tips:

  • *Do not forget your tickets* – somehow this happens, and they *will not let you in*
  • Prepare for not having phone service to access any info like flight details or friends’ camp coordinates
  • Be prepared for the dust/dryness: goggles, bandana/face mask, wet wipes, nose spray, tissues, chap stick
  • Bring lights for yourself and your bike (+batteries and a way to attach the lights) – you can rent a bike to pick up on playa here
  • If you’re sleeping outside, a lantern for camp and lights for your tent are super helpful
  • Bring a portable cup if you want to drink at camps
  • Things like scissors, safety pins and duct tape come in handy
  • I’d recommend each having whatever you need individually in your backpacks (sunscreen, water bottle, lights…) in case you end up in a classic “I wandered off for a sec to see what those cool lights were at 11 pm and ended up following this awesome girl I met onto on an art car, headed to the other side of the playa and one thing led to another and now it’s 7am” situation 🙂

Noah Keynote: Marketplaces: The Party is not Over!

It seems to come as a surprise to many, but we are only at the beginning of the marketplace revolution. This keynote presents our current thesis and the latest trends in food, real estate, cars, home services, labor and lending. The keynote is a bit rushed because they told me I had 15 minutes, but the timer only had 10 minutes and I had practiced for exactly a 15 minute delivery, but it presents our current thinking reasonably effectively.

Founder Storiez Podcast

I had the pleasure of having a far reaching conversation with Ephraim Yarmak whom I had the pleasure to meet at a YJP event.

Download


In this interview, we speak with Fabrice Grinda Founder FJ Labs

Fabrice is a serial entrepreneur and life enthusiast. The companies he founded have raised $100s of Millions and he sold his companies for $100s of millions. 

He has an incredibly inspiring story of a shy kid from a small village in France to become the #1 Angel Investor in the world. 

He has invested in more than 400 startups and 150+ exits. He has invested in the likes of Alibaba, Airbnb, Knotel, Uber, Palantir & many more. 

He has a great journey, and in this interview, we learn about his life and entrepreneurship & Investor journey. 

Enjoy. 


About FounderStoriez. 

FounderStoriez is a podcast that interviews entrepreneurs, investors, and people that are making a difference in the world and inspiring others.  

We interview and share their stories so we can learn from and implement into our own life. 

0:00 – 0:56    Welcoming notes 

0:58 – 3:20     Origin / Upbringing / Being the chosen one and spoiled / Shy & introverted as a kid /  Got the first computer at 10 and fell in love at first sight 

3:23 – 11:20    How he was able to bring out his extroverted side / Went to Princeton / Always knew he wanted to be a tech entrepreneur / His first job after college was at Mckinsey / Learning EQ & Social skills  / After Mckinsey went ahead and launched his first startup / As a founder you are a salesperson and need to be able to storytelling / His unconventional unorthodox way of overcoming rejection and scoring a date 

11:21 – 15:29     Fear of failure / How to build up emotional resilience / Learn to fail early / Being flexible and not set on one path / Learning from your mistakes / Having humility 

15:30 – 18:39     His biggest failure / Choosing the wrong investor / Ebay offered to buy his company for $300 Million cash / Lost everything 

18:40 – 25:16     How to scale a startup from day 0 – to sale / Zingy / Build a business where unit economics make sense / Become profitable as soon as you can / Selling his company / OLX / 

25:17 – 27:09    Do you need to have a passion for your product 

27:10 – 30:59     Craiglist / Trying to run Cuba / Building another Necker Island 

31:00 – 33:32     FJ Labs / 400 Investments, 150 + exits / Investment thesis  

33:33 – 35:49      Difference between starting a startup in 1998 and 2019 

35:50 – 41:00      Most common mistakes founders make that should be avoided / why most people fail / Picking the right idea from a theoretical approach / Know why you are approaching a VC / Investment Philosophy + Thesis  

41:01 – 42:30       What do you look for in an entrepreneur / Storytelling, tenacity, knowing your numbers, passion 

42:31 – 47:02        Non-obvious habits that changed your life/adrenaline junkie / not having a set path / Living life to the fullest 

47:05 – 49:39        How to read a 100 books a year / Most mind-boggling book Sapiens 

49:40 – 58:45         Framework for making important decisions in your life / Fabrice Grinda Book 

58:46 – 1:01:19      One tip someone can implement into their life right now to change their life / Have everything scheduled in your calendar 

1:01:20 – 1:04:04       Message to younger self / Be emotionally intelligent 

1:04:08 – 1:06:18       Closing notes / Expressing gratitude 

Why we sleep is a must read and may be the scariest book I ever read

Over the years I prided myself in being able to thrive on very little sleep. As the evidence provided by Matthew Walker in Why We Sleep shows this was misguided. Not sleeping enough conclusively leads to and contributes to many ails including cancer, heart disease and dementia. It also dramatically shortens your life. In other words, the saying “I’ll sleep when I’m dead” could not be further from the truth as not sleeping enough will undoubtedly lead to an earlier death. 

On top of that being under slept significantly reduces mental acuity, willpower, creativity and new memory formation. Also, while there are differences in circadian cycles between night owls and early birds, it’s not enough to just get the recommended 8 hours of sleep, you also need to go to sleep at the right time to get the proper amounts of both NREM and REM sleep. Going to bed at 2 am instead of 11 pm for instance essentially eliminated deep NREM sleep in most people. 

The book shed light on many other facts I was not aware of: 

  • Decaffeinated is not the same as caffeine free and has 3% to 30% of the caffeine of fully caffeinated drinks
  • The half life of caffeine is 6 hours, meaning that if you drink a coffee at 4 pm, at 10 pm you still have 50% of the caffeine in your system
  • Alcohol makes you sleepy, but severely impacts sleep quality, leading the author tongue in cheek to recommend that if you must drink, you should do so first thing in the morning
  • Sleeping pills, while they make you sleep, prevent you from reaching high quality sleep and should be avoided at all cost
  • Your body cools down at night which is why our minds have a Pavlovian response and become sleepier when we get colder
  • A hot bath before bed will increase the cooling rate of your body which is the reason it puts you to sleep

I’ve been a bad sleeper my entire life. It’s very hard for me to fall asleep and it takes very little to wake me up which means that for years I averaged less than 6 hours of sleep per night (as tracked by my Fitbit). I am also the least sexy sleeper alive with my face mask, ear plugs and mouth guard. 

Post reading the book, I’ve made many changes to my sleep routine following the suggestions of the author:

  • I try to go to bed at 11 pm every night
  • I try to be in bed for 9 hours from 11 pm to 8 am targeting 8 hours of sleep (as we are awake at least one hour per night)
  • I cool the room temperature from 75 degrees to 68 degrees at night
  • I regularly take a hot bath before bed
  • I put black tape on every single source of light in my bedroom and have blackout shades for the room to be pitch black 
  • I play white noise to cover outside noise
  • I don’t have a TV in the bedroom to train my mind to associate the bed only with sleep and sex
  • I blue shift my electronic devices after 9 pm
  • I try to do a quick calming meditation right before bed
  • I don’t consume caffeinated drinks post noon and decaf coffee post 2 pm
  • I don’t consume any alcohol (which was not a big change as I did not consume alcohol before either)

With all those changes I am a better sleeper, though I rarely manage 7 hours of sleep per night. However, it’s a work in progress and an ongoing life goal. I recommend everyone adopts most of the elements in this routine to get the quality of sleep and rest they deserve to live a happy, healthy life. 

I had the pleasure of being a guest on the #PopHealth show to discuss the importance of health and well-being

I had the pleasure of being invited to the #PopHealth Show. While we started by discussing FJ’s investments in health and food tech, the conversation veered personal. I elaborated on my routine of following a strict ketogenic diet with intermittent fasting 3 or 4 times per week, while trying (though rarely succeeding) to sleep 8 hours per night. 


You can also find the podcast on:
1. iTunes
2. Spotify
3. Stitcher

A framework for making important decisions: Step 4/4

I was originally going to only have three steps in my decision-making framework. The idea was that at the end of the third step, when the timing called for it, you would go through the exercise all over again. Upon reflection, I decided to add a fourth step of reflecting on the experience to identify the lessons learned along the way. 

Step 4: Ponder lessons learned before going back to Step 1 when appropriate

As you probably surmised in reading my Step 3 of the decision making process, post-leaving OLX the path that led me to my current professional and personal life setup was windy and fraught with failure. Most of the things I attempted were unsuccessful. That said, failure itself was not the issue. When you throw a lot of spaghetti on the wall, it’s not surprising that much of it does not stick. The key is learning the right lessons from the failure.

Upon reflection, I made similar fundamental mistakes on two of my projects. As I pointed out in my 2018 year in review, I finally gave up on my Silicon Cabarete and Age of Nations game project last year. In hindsight, I should have given up on those projects much earlier.

I pride myself on using KPIs (Key Performance Indicators) to objectively assess whether I am making progress against my goals. The issue was that in both cases I used the wrong KPIs. In the case of Silicon Cabarete, I kept a checklist of all the things required to commence construction. Over the last 7 years, it always felt like we were making progress against the checklist which is why I kept going. The issue is that in a country, like the Dominican Republic, given the intentional complexity to create opportunities for corruption, the requirements kept changing, approvals that had been given were arbitrarily rescinded, and everything moved glacially. I came to realize the government could just keep expanding the requirements to keep me going in an ever-going flywheel. The reality is that my checklist was irrelevant. 

I should have used a more objective measure of whether we were making real progress towards finishing construction and being able to enjoy the playground of my dreams. I originally bought the land when I was 38. I expected to be able to celebrate my 40th birthday there. When that came and went, with millions spent on legal, consulting and administrative fees, I should have pulled the plug. By the time I turned 44, not a single brick had been laid. Clearly, we were not making real progress regardless of what my tracker was saying. 

In a way the KPIs should have been simpler:

  • Did the construction start?
  • What is the estimated completion date?
  • How far off are we from the budget?

Utilizing these KPIs I would have pulled the plug a lot earlier, especially as I should have put clear red lines in the sand in terms of unacceptable timings. Because I did not do that, 7 years went by during which I did not have a real home or the playground with all the activities I adore. From 2005 to 2012, my home had a padel court, tennis court, remote controlled car racing track, paintball field, game room with shuffle board, foosball, pool, ping pong and poker, a movie theater with a 220” screen, and PC gaming and console gaming rooms for friends to play together or against each other. Yes, I know I am really 15 years old 🙂

I expected to have this again 2014 onwards, after my 40th birthday. Unfortunately, it did not happen and has not happened to this day. It’s not as though those are life essentials and I was deprived. Quite the contrary, I had amazing life experiences in asset light living (see The Very Big Downgrade & Update on the Very Big Downgrade). I traveled extensively and went on many adventures, but I must admit I do miss the convenience of being able to play tennis and padel every day or just to have my friends come over for a LAN party.

I did a detailed analysis when I picked Cabarete in the Dominican Republic (see Why I chose Cabarete). Cabarete came on top because it was gorgeous, raw and authentic. It feels like remote areas of South East Asia. It has direct three and a half hour flights from New York and is 20 minutes from the airport. The water temperature is 77 degrees or warmer the entire year. It does not rain that much. There is great wind for kite surfing. Land, labor and construction are inexpensive. It’s a “proper” country with 10 million people with a good labor force and a large enough tax base that tariffs are reasonable and it’s easy to immigrate to and/or bring people to work there. 

The mistake I made is that I did not put enough weight to some of the other variables such as rule of law, corruption and safety. At the same time, I underestimated the complexities of construction projects which require time and attention that I don’t have. In hindsight, I should have just bought an already built house that I can just move in, in a stable country where I could buy inexpensive nearby land to build my playground and call it a day. It would not fulfill my grandiose vision of building a “Necker Island 2.0” to invite a community of entrepreneurs, artists and intellectuals to hang out, nor would it have my specific aesthetic preferences, but it would have the convenience of being immediately useful and to play the role of gathering point for friends, family and colleagues.

This led me to buy a house in Turks & Caicos to serve as my replacement for Cabarete in my alternating life setup (see A framework for making important decisions: Step 3 of 4). I now spend one month in New York, then go to Turks for a month and alternate every month. It gives me enough consecutive time in both places to have the time to live the full New York life, and then to properly disconnect in Turks.

Turks is very built out and does not have the raw authenticity of Cabarete. There are fewer days of wind for kiting, and it’s insanely expensive. However, it has the most beautiful water in the world. The weather is fantastic all year long. The flights are only three hours from New York. It’s English speaking and uses the dollar as its currency. The safety, flat water and gorgeous beaches, not to mention the absence of Zika, Chikungunya and dengue make it appealing for all my friends and their families, and not just my adventurous friends who liked the rougher conditions of my Cabarete dwelling with its massive spiders, rats and cockroaches 🙂

Having learned from my prior experiences, I decided to buy a house on Providenciales on Long Bay Beach where I can kite directly from the house and play tennis at the house. I opted not to buy on the other islands despite significantly lower prices and the availability of more land, because the lack of infrastructure makes things way more complicated and expensive. It’s also inconvenient to go for a few days if upon landing you need to be driven to a boat to get to your destination. I will now buy a little bit of inexpensive non-beachfront property to build the missing elements of my playground starting with the all-important padel court.

Another clear observation from my experimentation between 2012 and 2019 is that the projects that require other people’s approval are much less likely to succeed. Craig & Jim did not agree to let me run or buy Craigslist. The Castros did not allow me to run a Special Economic Zone in Cuba. eBay ultimately decided not to sell eBay Classifieds in 2015. The Dominican government did not give me the permits required to build my entrepreneurial playground. By contrast, part of the reason FJ Labs is what stuck out of all the things I tried, is that it does not take anyone’s permission to invest in startups or create startups.

That said, the conclusion is not to stop pursuing these huge “crazy” ideas. Quite the contrary, they can be life altering and societally impactful, but as I pursue them, I need to be cognizant of their lower probability of success and plan accordingly. I’m pursuing one such project as we speak and hope that this time I setup my time allocation and KPIs appropriately and objectively. I will report back on how it plays out in a few years. 

When it’s all said and done, I would recommend going through the exercise again starting with Step 1 of the decision making framework whenever you are facing a major life altering decision, or when you feel a sense of malaise, or simply if you have not done it in the past two years. Because of the power of momentum and how busy we are with our modern lives, it’s easy to keep running without ever taking a step back to question our decisions and assess our state of mind.

In the case of FJ Labs, because we find ourselves raising money for third party investors every two to three years, those are good check-in points. I went through this exercise as we decided to raise a second institutional fund last year which in turn led to this blog post series and an upcoming blog post on the current meaning of my life. 

Fabrice Grinda, 400x angel (Alibaba, Knotel, OpenDoor, Flexport) and many X co-founder of Aucland, Zingy, OLX and company-builder FJ Labs

Amol Sarva (Knotel cofounder) takes In the Know to talk with with the angel and founder Fabrice Grinda about his 100s of startup experiences and mainly about systems — the system for selecting the right businesses for Fabrice, originally his 9 Business Selection Criteria along with its brand new update, and about happiness. Fabrice is a world-recognized expert on happiness, and we talk about the happiness of groups, not just individuals.

Download file | Play in new window| Duration: 51:53

Original interview here

Creator Lab Podcast: Fabrice Grinda, #1 Angel Investor In The World // Future Of Marketplaces

 

Fabrice Grinda has been called the most prolific angel investor in the world, even being ranked #1 in Forbes based on investment volume + number of exits.

He’s exited hundreds of millions of dollars from 500+ investments in companies like Alibaba, Viagogo, Tencent, Airbnb, Betterment, Uber, Fanduel & Palantir.

Before setting up his “startup studio” & investment fund, he started and sold multiple companies including OLX, the leading “Craigslist” marketplace of countries like India, Brazil & Pakistan.

But things weren’t always so rosy.

Fabrice shares stories of living on $2/day, living in his office because he couldn’t afford an apartment & missing payroll 27 times!

We also discuss the future of marketplaces, how he’d think of business ideas if starting today, the science of happiness, minimalism, and why we’re still at the very beginning of the tech revolution.

Show Notes

Here are five things to listen out for:

(1) Reasons to be optimistic – why we’re the luckiest people in the world to be alive at this time and why we’re only at 1% of the tech revolution

(2) Minimalism – from living on a 20-acre estate in Bedford, New York, to “island shopping” and then selling all his possessions – Fabrice has lived both extremes and shares his perspective on a healthy balance

(3) The Science of Happiness – factors that make people happy and hacks to maximize your own “mean level of happiness”

(4) The Future of Marketplaces – 3 trends in marketplace businesses and a framework for thinking about business ideas

(5) How Venture Capital Works – the typical startup investing cycle, from initial investment to venture capital funding levels at series A, B, C etc.

Original interview at: https://www.creatorlab.fm/fabrice-grinda-fj-labs-interview/